▷ [Urgent Search] Customer Support Associate - Escalation Specialist
4 weeks ago
Laundryheap is an award-winning industry-leading startup that s transforming the way people do laundry and dry cleaning We collect clean and deliver items back to customers in as little as 24 hours making us one of the fastest services in the industry Headquartered in the UK our service is live in 14 international markets and rapidly expanding across Europe Asia and North America We re now seeking an energetic detail-oriented individual to join our team in our Bengaluru office As an international brand working across multiple time zones we re looking for someone flexible adaptable and excited to work in rotating shifts to support our global operations Make a real impact At Laundryheap every conversation matters As part of our Escalations team you ll be the voice that turns challenging situations into positive customer experiences You ll play a key role in solving complex issues supporting customers through claims or refunds and helping us build trust and loyalty in one of the fastest-growing on-demand services What you ll do Investigate manage and resolve escalated or complex customer queries claims refunds etc getting to the root cause to reduce future issues Think creatively to propose fair customer-focused solutions while following processes and policies Share insights and highlight customer trends to improve journeys and processes across teams Build productive relationships with colleagues across Operations and the wider business Deliver fair timely outcomes for customers while maintaining brand reputation Meet and exceed KPIs that drive business results and improve customer experience What we re looking for Excellent English communication spoken written Customer service operations background ideally in e-commerce consumer services or fast-paced industries Confident communicator who can handle difficult conversations and write clear professional responses Strong attention to detail with a focus on quality and speed Problem-solver who shows initiative proactivity and forward-thinking Tech-savvy and quick to adapt to new tools and processes Comfortable working in a dynamic fast-paced environment Able to prioritise tasks and manage customer expectations effectively Bonus French language skills Willingness to commute to our Bangalore office WeWork location Why join us Be part of a fast-growing global company with opportunities to learn and grow Work in a collaborative environment where your ideas are heard and valued Gain exposure to international markets and complex customer operations Contribute directly to shaping how we support and delight customers worldwide Work Schedule 9-hour shift 8 working hours Rotational shifts weekends included Immediate joiners are highly preferred Designation may vary depending on our organisational structure We re looking for ambitious proactive people with a can-do attitude who aren t afraid to make confident decisions If that sounds like you don t miss this opportunity apply now and become part of the international Laundryheap team
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