Call Center Team Lead
7 days ago
Job Description Call Center Team Lead GVK Emergency Management and Research Institute (GVK EMRI) is seeking a Call Center Team Lead to supervise a team of agents for the Dial 112 Call Center. This role is crucial for ensuring service quality, monitoring team performance, and maintaining strict adherence to Service Level Agreements (SLAs), while also acting as a vital bridge between the call center and various government departments. Role & Responsibilities: - Act as a supervisor for assigned agents. - Serve as a bridge between the Dial 112 Call Center and various units of the departments. - Ensure service quality through appropriate supervision of call takers. - Monitor the performance of the team, provide feedback, and take immediate on-the-spot corrective action. - Ensure that the SLAs are maintained by the team. - Be able to perform all the functions of call takers. - Cooperate with PMC (Project Management Consultant) and concerned government departments, furnishing data/reports as required by PMC. - Perform any other tasks assigned by concerned government departments & PMC concerning Dial 112. Preferred Candidate Profile: - MBA with proficiency in both English and Hindi. - Minimum 05 years of overall experience. - Minimum 03 years of experience in the BPO sector or Emergency Services.
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Call Center Supervisor
2 weeks ago
Indrapuri, Bhopal, Madhya Pradesh, India Unstoppable Welfare Society Full time**Responsibilities**: - Manages and oversees a team of call center agents. - Motivates and supports agents through feedback and communication. - Improves quality of results by recommending changes. - Keep track of employee attendance, and make sure work procedures are complied with. **Qualifications and Skills**: - Ability to remain calm and respectful...
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Call Center Executive
1 week ago
Bhopal, Madhya Pradesh, India Official One Clickk solution Full timeProfile: Call Center Executive Chat/Voice **Salary**: 13000 to 18,000 Qualification: UnderGraduate Rotational shifts & week off Location - Indore Skills - Excellent Communication Skills Freshers Can Apply **Job Types**: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident...
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Call Center Executive
1 week ago
Bhopal, Madhya Pradesh, India One clickk solution Full timeProfile: Call Center Executive Chat/Voice **Salary**: 13000 to 18,000 Qualification: Graduate Rotational shifts & week off Location - Bhopal Skills - Excellent Communication Skills Freshers can apply Experience - Minimum 6 months of experience is required **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹13,000.00 - ₹18,000.00 per...
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Call Centre Manager
7 days ago
Bhopal, India Gvk Emergency Management And Research Institute Gvk Emri Full timeJob Description Call Centre Manager GVK Emergency Management and Research Institute (GVK EMRI) is seeking a highly experienced Call Centre Manager to oversee all operations of our State Command Center (SCC) in Hyderabad, Telangana. This leadership role is critical for managing call taking, quality control, and shift operations, ensuring strict adherence to...
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Team Lead
6 days ago
Bhopal, Madhya Pradesh, India Technotask Business Solutions Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionTechnotask Business Solutions Pvt Ltd, founded in March 2020, is a rapidly growing company specializing in omnichannel customer experience solutions. Headquartered in Bhopal, we operate 13 centers across India, Egypt, and the UAE, with a diverse team spanning multiple countries. With expertise across industries like FinTech, Retail,...
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Team Lead
4 days ago
Bhopal, Madhya Pradesh, India Paytm Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKAM(GT) - Team Lead - EDC About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the...
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Toprankers - Team Lead - Operations
4 weeks ago
Bhopal, India Toprankers EdTech Solutions Pvt Ltd Full timeAbout is Indias most preferred digital learning platform for careers beyond engineering and medicine. With a mission to unlock every learners true potential, we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as Judiciary Gold, Creative Edge, Supergrads, LegalEdge, and Toprankers...
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US IT Recruitment Team Lead
4 weeks ago
Bhopal, India V Group Inc. Full timeJob Profile: US IT Recruiter Team Lead State ClientsJob Location: Bhopal (100% OnsiteKey Responsibilities:- Team Leadership & Management:- Lead, mentor, and manage a team of recruiters focusing on state client requirements.- Monitor team performance, set KPIs, and ensure targets are achieved.- Provide guidance on sourcing, screening, and candidate engagement...
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▷ [15h Left] Call Quality Analyst
7 days ago
Bhopal, India Gvk Emergency Management And Research Institute Gvk Emri Full timeJob Description Call Quality Analyst GVK Emergency Management and Research Institute (GVK EMRI) is seeking a dedicated Call Quality Analyst to ensure the highest standards of service for our Dial 112 operations. In this role, you'll be responsible for performing quality audits of calls, evaluating call taker performance, and providing essential feedback to...
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Call Center Representative
1 week ago
Bhopal, India Ez 4 Business Solutions Full time**Paid trainings provided**: - **Salary: up to INR 14000 pm**: - **Location: Hoshangabad Rd, Chinar Fortune City, Bhopal, Madhya Pradesh 462026** **Roles and Responsibilities: - ** - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer query quickly...