▷ [15h Left] Call Quality Analyst

4 weeks ago

Bhopal, India Gvk Emergency Management And Research Institute Gvk Emri Full time

Job Description Call Quality Analyst GVK Emergency Management and Research Institute (GVK EMRI) is seeking a dedicated Call Quality Analyst to ensure the highest standards of service for our Dial 112 operations. In this role, you'll be responsible for performing quality audits of calls, evaluating call taker performance, and providing essential feedback to enhance overall service quality. Role & Responsibilities: - Perform quality audits of calls received from citizens. - Evaluate the performance of call takers during calls based on parameters like understanding of the issue, quality of response, and behavior. - Monitor the overall performance of agents during calls. - Provide feedback to agents and ensure call quality. - Set up and enforce quality standards/parameters for agents. - Provide fortnightly reports on various parameters to the concerned government department in the desired format. - Provide monthly reports on various parameters to the Police research team/PMU in the desired format. - Cooperate with PMC (Project Management Consultant) and concerned government departments, furnishing data/reports as required by PMC. - Handle any other tasks assigned by concerned government departments & PMC concerning Dial 112. Qualifications: - Any Graduate with excellent communication skills. Experience Criteria: - Minimum 08 years of overall experience. - Minimum 05 years of experience in Quality Audit in a BPO/Call Center.

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    Bhopal, Madhya Pradesh, India Mushroom World Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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    Bhopal, India Gvk Emergency Management And Research Institute Gvk Emri Full time

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    Bhopal, India Art Gharana Full time

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    Bhopal, India Gvk Emergency Management And Research Institute Gvk Emri Full time

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    Bhopal, Madhya Pradesh, India Ipca Laboratories Limited Full time ₹ 5,00,000 - ₹ 10,00,000 per year

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    Bhopal, Madhya Pradesh, India Newvision Softcom & Consultancy Pvt. Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

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    Bhopal, Madhya Pradesh, India Newvision Softcom & Consultancy Pvt. Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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    3 days ago

    Bhopal, Madhya Pradesh, India Team Konsult Full time ₹ 4,00,000 - ₹ 8,00,000 per year

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    Bhopal, India Else Digital PVT LTD Full time

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