Hr Operations Manager

HR Operations Manager Workday - Hire to Retire ABOUT FLUTTER ENTERTAINMENT Flutter Entertainment is the world s largest sports betting and iGaming operator with 13 9 million Average Monthly Players worldwide and an annual revenue of 14Bn in 2024 We have a portfolio of iconic brands including FanDuel Paddy Power Betfair PokerStars Sisal and Sportsbet Flutter Entertainment is listed on both the New York Stock Exchange NYSE and the London Stock Exchange LSE We re proud to be recognized by TIME as one of the World s Best Companies 2025 a reflection of the passion and commitment of our colleagues across the globe Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities We will support you every step of the way to help you grow Just like our brands we ensure our people have everything they need to succeed FLUTTER ENTERTAINMENT INDIA Our office in the heart of Hi-Tech City Hyderabad serves as Flutter Entertainment s Global Capability Center GCC Now home to 1 000 talented colleagues we are shaping the future of entertainment across critical areas such as Customer Support Operations Data Technology Business Operations Finance HR Procurement and HR Tech Analytics We are committed to crafting impactful solutions for all our brands and divisions to power Flutter s incredible growth and global impact Our portfolio of world-class brands global scale and challenger mindset presents a powerful combination We have ambitious growth plans and goals for the future and the global and local scale to achieve them OVERVIEW OF THE ROLE The HR Operations Manager is responsible for planning managing and delivering high-quality HR operational services from the Hyderabad Shared Services Centre This role ensures smooth execution of HR transactions first-line employee and manager support HRIS management and contingent workforce processes Acting as a bridge between employees managers and leadership contributes to continuous improvement compliance and service excellence This role will manage individual contributors resolve operational challenges and present insights reports and recommendations to senior leadership KEY RESPONSIBILITIES Projects Change Lead and support HR projects business change programs system enhancements process redesign contingent worker solutions Collaborate with cross-functional teams People Tech Procurement Finance Business HR to deliver global initiatives Stakeholder Management Presentations Build strong relationships with managers and business stakeholders across functions Prepare and deliver clear presentations reports and updates for senior leadership ensuring data-driven insights Deputize for Core Services leadership in meetings when required Service Delivery Operational Excellence Oversee day-to-day delivery of HR operations including transactions case management and HRIS data integrity Act as point of escalation for complex HR queries ensuring issues are resolved with accuracy and timeliness Monitor and report on HR metrics and KPIs ensure SLA OLA compliance and continuous service improvements Drive process standardization automation and efficiency initiatives across the function Ensure all HR operations comply with employment legislation company policies and data protection standards Mitigate risks by embedding controls and ensuring audit readiness Leadership People Management Contribute to the definition of standards procedures and best practices for the team TO EXCEL IN THIS ROLE YOU WILL NEED TO HAVE Essential 8-10 years experience in HR Operations People Services or HR management in a complex matrix multi- geography organization Strong knowledge of the life cycle of an employee hire to retire HR policies processes and employment law Proven experience managing HRIS systems and driving HR process improvements Demonstrated ability to lead a small team manage performance and resolve escalations Strong presentation and communication skills with experience preparing reports for senior stakeholders Analytical problem-solver with strong attention to detail Desirable Exposure to contingent workforce management programs HR professional qualification CIPD or equivalent Experience leveraging automation technology for HR service delivery BENEFITS WE OFFER Access to Learnerbly Udemy and a Self-Development Fund for upskilling Career growth through Internal Mobility Programs Comprehensive Health Insurance for you and dependents Well-Being Fund and 24 7 Assistance Program for holistic wellness Hybrid Model 2 office days week with flexible leave policies including maternity paternity and sabbaticals Free Meals Cab Allowance and a Home Office Setup Allowance Employer PF Contribution gratuity Personal Accident Life Insurance Sharesave Plan to purchase discounted company shares Volunteering Leave and Team Events to build connections Recognition through the Kudos Platform and Referral Rewards WHY CHOOSE US Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings Our message to colleagues and stakeholders is clear everyone is welcome and every voice matters We have ambitious growth plans and x for the future Here s an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India