Customer Operations Specialist

3 weeks ago

Delhi, India Turing Full time

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you will help build workflows, datasets, and simulations that are critical for benchmarking large language models (LLMs). Your work will ensure that AI systems are tested against real-world business scenarios, validated for accuracy and compliance, and aligned with customer experience standards. What You’ll Do: - Recreate operational workflows for compliance checks (KYC, AML, GDPR, PCI), audits, and internal controls. - Validate AI-generated outputs for administrative tasks, compliance reports, and operational logs. - Structure datasets that reflect refund logs, approval workflows, and compliance records. - Collaborate with tooling developers to simulate dashboards and monitoring workflows. Required Qualifications: - Hands-on experience in operations management and compliance workflows (KYC, audits, refunds, documentation, logs). - Familiarity with common tools (Jira, ServiceNow, Confluence, ERPs like SAP, Oracle, NetSuite). - Strong attention to detail and ability to spot issues in AI-generated workflows. - Understanding of how operational data is used to train and evaluate LLMs. - Excellent written English for creating training-quality datasets and validating AI responses. Perks of Freelancing with Turing: - Remote-first and flexible work environment. - Opportunity to contribute to cutting-edge AI projects with leading LLM companies. - Potential for contract extension based on performance and project needs. Offer Details: - Commitment: At least 4 hours/day, minimum 30 hours/week, with 4 hours overlapping PST. - Engagement Type: Contractor / Freelancer (no medical or paid leave). - Duration: 1 month (possible extension).

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