Customer Support Specialist
12 hours ago
Job Title: Customer Support & Product Specialist | Level 1 SupportDomain: POS & Payments (Hospitality Tech)Location: Hyderabad, IndiaDepartment:Post-Installation SupportOn Site :Work from Office with Flexible Day Off’s | 5 days a weekWork Timings: 9am to 6pm ISTYears of Experience : 3-5yrsAbout the RoleWe are seeking a customer-focused, empathetic, and tech-savvy Customer Support & Product Specialist to join our post-installation support team in Hyderabad. In this role, you will support hospitality venues across Australia—ranging from single-site cafes and restaurants to large franchise and multi-venue groups—on our suite of POS and payment-related technology products.You will work closely with our development and product teams in Hyderabad, as well as our Level 1 support team in Manila, to ensure smooth operations, timely issue resolution, and an exceptional customer experience.Key ResponsibilitiesCustomer Support & CommunicationProvide friendly, empathetic, and professional customer support to hospitality venue staff including waiters, cashiers, front-of-house managers, venue operators, and franchise groups.Handle customer queries via Intercom (live chat), HubSpot (ticketing), email, and phone.Communicate product updates, feature behaviour, and best practices clearly and effectively in excellent English.Product Expertise & Cross-Team CollaborationDevelop a deep understanding of our POS and payments ecosystem, including online ordering solutions, third-party integrations, time and attendance, reservations, and loyalty systems.Work closely with product and development teams to stay updated on features and product improvements.Translate complex technical concepts into simple, customer-friendly explanations.Incident Ownership & EscalationTake ownership of production issues reported by customers or L1 teams.Follow up proactively with development teams until resolution is delivered back to the customer.Ensure accurate documentation and timely updates across internal systems.Internal Tools & Process AdaptabilityUse Intercom, HubSpot, Microsoft Teams, Outlook, and other internal tools effectively.Adapt quickly to new support tools and product enhancements.Required Skills & Experience3-5 yearsof experience inTech Support / Customer Support , preferably forSaaS or Point of Sale systems.Good understanding of restaurant operations is a strong advantage.Strong troubleshooting skills (networking basics, hardware devices, printers, tablets, etc.).Excellent spoken and written communication skills .Ability to multitask and handle pressure in a fast-paced environment.Willingness towork in rotational shifts ,including weekends if required.High empathy, patience, andcustomer-first mindset .Strong ownership and accountability mindset.Familiarity with online ordering platforms and integrations -Troubleshoot issues related to billing, order flow, menu configuration, printers, KOT, KDS, payments, hardware connectivity, and other POS modulesExposure to franchise or multi-venue operations.Experience withIntercom or Ticketing System like HubSpot / Zendesk etcWhat We OfferOpportunity to work with a fast-growing hospitality tech company.Close collaboration with product and development teams in Hyderabad.Hands-on experience with Australian hospitality venues.Growth path into advanced product support or customer success roles.BenefitsEmployee Health InsuranceHigh end gadgets to work withComplimentary food and beverages while working from officePerformance BonusFlexi Work Week
-
Customer Support Specialist
2 weeks ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
-
Customer Support Specialist
2 weeks ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
-
Customer support specialist
1 day ago
Delhi, India OOLIO Full timeJob Title: Customer Support & Product Specialist | Level 1 SupportDomain: POS & Payments (Hospitality Tech)Location: Hyderabad, IndiaDepartment: Post-Installation SupportOn Site : Work from Office with Flexible Day Off’s | 5 days a weekWork Timings : 9am to 6pm ISTYears of Experience : 3-5yrsAbout the RoleWe are seeking a customer-focused, empathetic, and...
-
Customer Support Specialist
4 weeks ago
Delhi, India Fwd Creatives Full timeCompany DescriptionFwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
-
Customer Support Specialist
4 weeks ago
Delhi, India Fwd Creatives Full timeCompany Description Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
-
Customer Support Specialist
3 weeks ago
Delhi, India NextBigE Full timeLocation: Sector 7, NoidaJoining: ImmediateSalary (CTC): 15,000-20,000Experience: 2 years at leastSpecialty: If worked in E-Commerce and B2B It will be beneficialSoftware Knowledge: EMail, WhatsApp, MS ExcelCompany DescriptionNextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across various...
-
Customer Support Specialist
4 days ago
Delhi, Delhi, India Pratiharye Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionAt Pratiharye, we celebrate individuality, sensuality, and empowerment through a thoughtfully curated catalog of intimate lifestyle products. Designed for women, men, and the LGBTQ+ community, Pratiharye offers more than just products — we create experiences rooted in quality, comfort, and empowerment. Our offerings include elegant...
-
Customer Support Specialist
2 days ago
Delhi, Delhi, India AlgoTest (YC S22) Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionAlgoTest is an innovative full-stack algorithmic testing and execution platform designed to streamline the process of developing and deploying trading strategies. Users can easily backtest their algorithms, perform paper trades, and ultimately deploy these strategies in live markets. AlgoTest empowers traders to optimize their strategies...
-
Customer Support Specialist
4 weeks ago
New Delhi, India Fwd Creatives Full timeCompany DescriptionFwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
-
Customer Support Specialist
15 hours ago
Delhi, India AlgoTest (YC S22) Full timeJob Description Company Description AlgoTest is an innovative full-stack algorithmic testing and execution platform designed to streamline the process of developing and deploying trading strategies. Users can easily backtest their algorithms, perform paper trades, and ultimately deploy these strategies in live markets. AlgoTest empowers traders to optimize...
