Customer Support Specialist

1 day ago

Delhi, India NextBigE Full time

Location: Sector 7, NoidaJoining: ImmediateSalary (CTC): 15,000-20,000Experience: 2 years at leastSpecialty: If worked in E-Commerce and B2B It will be beneficialSoftware Knowledge: EMail, WhatsApp, MS ExcelCompany DescriptionNextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across various product categories. With a focus on lifestyle, technology, and fashion products, we provide services in production, sourcing fulfillment, and servicing aspects of e-commerce. Additionally, NextBigE runs in-house direct-to-consumer brands that serve customers worldwide.Role DescriptionThis is a full-time on-site role for a Customer Support Specialist at NextBigE in Noida. The Customer Support Specialist will be responsible for providing customer support, ensuring customer satisfaction, and providing technical support. Daily tasks may include responding to customer inquiries, troubleshooting technical issues, and resolving customer concerns in a timely and professional manner.QualificationsCustomer Support and Technical Support skillsExcellent interpersonal and communication skillsStrong analytical skillsAbility to prioritize and multitask effectivelyExperience in a customer-facing roleKnowledge of e-commerce platforms and processesExperience with CRM softwareBachelor's degree in a related field is preferred

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