Senior Knowledge Transfer Specialist

Senior Knowledge Transfer SpecialistTechnical Support Trivandrum KeralaDescriptionIt s an exciting time to be at Infoblox Named a Top 25 Cyber Security Company by The Software Report and one of Inc magazine s Best Workplaces for 2020 Infoblox is the leader in cloud-first networking and security services Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple scalable and reliable for everyone Infoblox customers are among the largest enterprises in the world and include 70 of the Fortune 500 and our success depends on bright energetic talented people who share a passion for building the next generation of networking technologies and having fun along the way We are looking for a Senior Knowledge Transfer Specialist to join our Support Operations team in Trivandrum reporting to the manager of Enterprise Technical Support In this role you will provide technical training and coaching to support engineers in improving their technical skills for the delivery of a better customer experience You will also help scale the Support Operations team to meet the training demands of our fast-growing training system You are the ideal candidate if you are an independent strategic thinker who enjoys collaborating across teams and is driven by meeting deadlines and achieving results What you ll do Collaborate with management mentors quality analysts and subject matter experts to identify training needs Design training based on the identified needs Plan appropriate training sessions and support engineering Transfer of Information TOI Create conduct and maintain onboarding plans for new hires Prepare training materials in various formats such as videos presentations and documents Conduct skill ratings for employees to identify knowledge gaps and training needs Maintain support training infrastructure including training content and labs What you ll bring Minimum 5 years of experience providing technical training to customers or internal employees Excellent interpersonal skills Excellent Infoblox product and protocol knowledge Training experience Excellent problem-solving skills Outstanding analytical and organizational abilities The ability to multi-task in a high-pressure fast-paced fast-growth environment What success looks like After six months you will Complete customer-facing training courses and get DDI certifications Start delivering product training to newly hired Infoblox enterprise engineers Work with your team to coordinate training developments Coordinate TOI delivery from cross-functional departments to After about a year you will Identify the skill gaps among engineers and develop training modules Be involved in mentoring engineers who are starting to work on customer tickets Become proficient in product knowledge to deliver customer partner training if needed Perform regular reviews of onboarding curriculum and make necessary modifications We ve got you covered Our holistic package includes coverage of your health wealth and wellness-as well as a great work environment employee programs and company culture We offer a competitive salary and benefits package including a 401k with company match and generous paid time off to help you balance your life We have a strong culture and live our every day-we believe in transparency curiosity respect and above all having fun while delighting our customers Why InfobloxWe ve created a culture that embraces and rewards innovation curiosity and creativity We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change So whether you are a software engineer marketing manager customer care pro or product specialist you belong here where you will have the opportunity to grow and develop your career Check out We think you ll be excited to join our team