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High Salary Technical Customer Service Associate, Aws Customer Service
4 weeks ago
DESCRIPTIONAWS Sales Marketing and Global Services SMGS is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services The AWS Customer Service team provides support to a wide range of external customers helping them understand what Cloud Computing is all about and whether it can be useful for their business needs This team also assists with account and billing related inquiries and interfaces with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer As a Technical Customer Service Associate you ll help field customer e-mail phone and chat contacts while interfacing with other Support teams You will represent Amazon and AWS as you interact directly with our customers acting as an expert on AWS Cloud Computing services in the leading edge of this growing industry Key job responsibilities Your responsibilities will include but will not be limited to Providing innovative customer service to address billing account access and authentication inquires and general resource management while keeping customer data safe Working with other customer support teams to ensure a consistent and high-quality level of support Identifying root-causes of customer issues areas for improvement and providing valuable feedback to business and development teams Assisting with customer communication during AWS critical launches and support events About the team Diverse Experiences Amazon values diverse experiences Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply If your career is just starting hasn t followed a traditional path or includes alternative experiences don t let it stop you from applying Why AWS Amazon Web Services AWS is the world s most comprehensive and broadly adopted cloud platform We pioneered cloud computing and never stopped innovating - that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses Work Life Balance We value work-life harmony Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture When we feel supported in the workplace and at home there s nothing we can t achieve in the cloud Inclusive Team Culture Here at AWS it s in our nature to learn and be curious Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences Ongoing events and learning experiences including our Conversations on Race and Ethnicity CORE and AmazeCon diversity conferences inspire us to never stop embracing our uniqueness Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer That s why you ll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better- rounded professional BASIC QUALIFICATIONS- Bachelor s Degree in any field - Overall 6 months-4 years of experience which includes 6 months of directly working with customers using computer systems and technology components - Demonstrated advanced proficiency in English both written and spoken skillsPREFERRED QUALIFICATIONS- 1 years of experience in Contact Center Technical Support Customer Support in a fast-paced support environment - Experience or knowledge on with Amazon Web Services products or Cloud Computing technologies General knowledge in one or more technology domain areas e g internet network software systems - Computer literacy with experience using Windows MS Office i e Outlook Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner
