Technical Support

Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleAre you ready to embark on a technical adventure and become a hero to our external and internal users As Technical Support at Kyndryl you ll be part of an elite team that provides exceptional technical assistance enabling our clients to achieve their desired business outcomes You ll be a troubleshooter extraordinaire diagnosing and repairing complex equipment software and systems with ease Nothing will be too challenging for you to solve as you respond to escalated issues report critical design flaws reliability and maintenance problems and bugs You ll be the go-to person for our customers who require assistance with highly technical or sophisticated products as well as for customer installations and training With your passion for technology you ll provide world-class support that exceeds customer expectations As Technical Support you ll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers issues are resolved efficiently and effectively You ll also have the opportunity to perform installs moves adds and changes IMAC activities as well as data backup and restore on certain accounts for clients ensuring that all related administrative duties are completed within Service Level Agreement objectives You will develop a deep understanding of the local and regional infrastructure as well as key contacts in other competencies which will enable you to ensure that the proper team is aware of and taking action on the problem If you re a technical wizard a customer service superstar and have an unquenchable thirst for knowledge we want you to join our team You will be responsible to adopt the given technology to meet the drift of customer and business requirement Root Cause Analysis preparation and meeting Service level agreement for submission Responsible to Develop document and maintain procedures for system utilities such as backup restore performance tuning and configuration of environments as well as incremental backups as required As a Subject matter expert you will provide direct technical support as needed in the planning coordination installation and implementation and testing of releases upgrades Diagnose storage products and related product issues and follow up with root cause analysis Lead day to day operations meetings provided there are no P1 incidents running Aid with identifying problem management trends Responsible to implement High Availability Workload Management and Fail Over Disaster recovery Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development As Technical Support at Kyndryl you ll receive an extensive and diverse set of technical trainings including cloud technology and free certifications to enhance your skills and expertise You ll have the opportunity to pursue a career in advanced technical roles and beyond taking your future to the next level With Kyndryl the sky s the limit Who You AreYoure good at what you do and possess the required experience to prove it However equally as important you have a growth mindset keen to drive your own personal and professional development You are customer-focused someone who prioritizes customer success in their work And finally youre open and borderless naturally inclusive in how you work with others Required Technical and Professional Expertise8 Years of experience on Backup technologies Hands-on experience on troubleshooting TSM Symantec Spectrum Protect Symantec Protect Plus Veeam Backup Participate in disaster recovery planning changes upgrades implementation and tests as scheduled Problem determination and resolution within expected time frame Strong knowledge in TSM SP SPP ComVault VeeamBackup Installation Configuration and upgradation administration on Windows UNIX Linux AS400 and Solaris environmentsStrong Experience in creation and configuration of backup policies such as file systems Databases Virtual Infra and Mailing Infrastructure for various clients Proficient in design the complete Backup Restore strategy Configuration of Backups- Full Incremental Image Sub-file and Troubleshooting Track Tapes between DC DR Solid understanding in configuration of inventory expiration migration reclamation TSMDB backup Admin Schedules Experience in creating backup scripts for user backup for UNIX and Windows servers Proven experience debugging and analytical skills with solid grasp of system development methodologies techniques and tool Proficient in working with high availability environment along with alignment to process ITIL Preferred Technical and Professional ExperienceKnowledge on Vmware Technology Knowledge on Oracle RMAN Backup TSM certified OR Symantec Certified OR Veeam Backup certified Bachelor s Degree Being YouDiversity is a whole lot more than what we look like or where we come from its how we think and who we are We welcome people of all cultures backgrounds and experiences But were not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture Thats the Kyndryl Way What You Can ExpectWith state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked xe2x80x98How Did You Hear About Us during the application process select xe2x80x98Employee Referral and enter your contact s Kyndryl email address