Technical Support

2 weeks ago

Bengaluru, Karnataka, India CertifyMe Full time
Company Description

CertifyMe is a trusted SaaS provider in digital credentialing and transcript management, used by over 1,800 brands worldwide. Our platform enables educators, HR professionals, and institutions to quickly and securely create digital certificates, documents, and badges, which can be shared across 50+ social media platforms with a single click. With EduTranscript by CertifyMe, we simplify transcript management for higher education institutions by automating processing, providing secure data storage, and integrating with academic databases. This ensures accurate, compliant and streamlined delivery of academic records to learners, admissions offices, and employers globally.

Overview

We are looking for a smart, adaptable, and motivated intern to join the Founder's Office in a Technical Support role. This position is ideal for someone who enjoys learning on the go, solving problems, and contributing wherever needed. You will play a key role in supporting users, auditing systems, and assisting with operational tasks that keep the product and processes running smoothly. This is a generalist role with high exposure and flexibility.

Key Responsibilities:

1. Technical Support & Troubleshooting

- Respond to user queries across support channels and assist in resolving technical issues.
- Troubleshoot and replicate problems, working with internal teams when escalation is needed.
- Provide clear, timely communication and documentation for each case.

2. System Auditing

- Regularly audit system modules, platform usage patterns, and data records.
- Identify inconsistencies, bugs, or inefficiencies and share insights with the team.
- Maintain logs of audit findings and follow up on corrective actions.

3. Operational Support

- Assist the Founder's Office with project coordination, documentation, and tracking.
- Help prepare reports, dashboards, or meeting notes for internal reviews.
- Take ownership of small internal projects and ensure timely completion.

4. Cross-functional Collaboration

- Coordinate with teams such as Product, Engineering, and Customer Success on priority items.
- Be available to support ad-hoc initiatives and internal experiments as needed.

5. Generalist & Flexible Tasks

- Be open and ready to take on any task that adds value—from research to admin to testing ideas.
- Adapt to changing priorities and contribute across verticals depending on business needs.

What We're Looking For:

- A proactive learner with a strong sense of responsibility and attention to detail.
- Ability to adapt quickly, manage time well, and work independently with minimal supervision.
- Good communication and documentation skills.
- Interest in startups, technology, and solving real-world problems.
- Prior exposure to support tools, analytics, or startup environments is a plus (not mandatory).
- Recently graduated in BCA (Computer Applications) or a similar discipline.

What You'll Gain:

- Hands-on experience at the intersection of product, operations, and tech.
- Direct exposure to how strategic and day-to-day decisions are made at a startup.
- A flexible and fast-paced environment to grow personally and professionally.
- A chance to make a meaningful contribution and see your work in action.

if interested please complete the assessment : https://forms.gle/HD7DMQtBuy25XvpG7

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