Senior Service Strategy Activation Lead

4 weeks ago

Gurugram Gurugram India Google Full time

Job Description Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.Minimum qualifications: - Bachelor's degree or equivalent practical experience. - 7 years of experience in program or project management, or managing cross-functional or cross-team projects. Preferred qualifications: - Certification in Program Management. - Experience in managing cross-functional or cross-team projects. - Experience in stakeholder management. - Ability to identify, collect, and analyze data to help selection making. - Excellent communication skills for executive audiences to present information through presentations. About the jobPeople Experience (PX) is the team at Google that delivers hire-to-retire experiences for Google employees. We deliver end-to-end global Human Resource (HR) processes. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, and Google employees and Market-level HR support. In this role, you will be focused on transforming Google's People Operations service delivery. You will drive initiatives like Artificial Intelligence (AI)-powered transformations, Service Delivery Transformation through intelligent operations and measurement frameworks. Responsibilities - Manage the service model design strategy by data-motivated analysis and problem structuring. Advocate the Google employees and People Operations (POps) teams, build measurement frameworks to uncover unmet needs across the service journey. - Develop business cases with return on investments, impact assessments, and resource requirements to secure executive buy-in for service projects. - Collaborate with product and technical teams to prioritize initiatives on technology roadmaps, ensuring development and implementation of service capabilities. - Lead cross-functional project teams to drive projects. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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