Senior Executive

Job Description JOB DESCRIPTION Position Title, Responsibility Level: Senior Executive Function:Operations Reports to - Assistant Manager - Operations Permanent/ Temporary:Permanent Span of Control - Nil Location: Gurgaon-C-61 Fraud Investigation Specialist We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Candidate will be responsible for all aspects of Fraud investigations as it relates to Application Fraud, Transactional Reviews, Debit/Credit Card Fraud, Check Deposits, ACH/Check returns, as well as the review of any/all related suspicious activity across all products (checking/savings, credit cards, loans and Investment accounts) advising and assisting Management in making and implementing strategic decisions and objectives and driving business objectives. Investigator is also responsible for determining if a Suspicious Activity Report is required, and if it's felt that one is required the ability to draft the filing narrative and submit for secondary review within pre-defined timeframes. Role - Should have 2+ years experience in a fraud and risk related role which includes end to end Fraud investigation on bank accounts, transactions, check deposits and cards fraud. - Should have 2+ years experience of customer service for fraud and risk related Inbound/outbound calls. - Reviewing and verifying fraud related requests. - Investigate request received for confirmed fraud or suspicious activity by reviewing end to end customer accounts and requesting or inquiring for additional information as necessary through outbound calls. - Ensuring compliance with regulatory standards. - Ensuring compliance with company/client policies and guidelines. - Documenting and effectively communicating reasons for the approval/rejection of transactions. Responsibilities - Conducts thorough investigations on identified and suspicious accounts within the specified systems. Ability to create a case file with documentation to support the final decision. - Monitoring of fraud claims to ensure validity of claim, which may include contacting merchants, financial institutions and/or clarifying customer statements as necessary. - Gathering appropriate documentation to support final decision. - Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management - Reviews alerts/reports to detect Suspicious Activity, fully understand criteria when a Suspicious Activity Report (SAR) is required along with completing BSA form, writing narrative and gathering supporting documentation - Conduct periodic internal account/customer reviews to identify potentially fraudulent activity - Reviews disputed transactions to investigate fraud claims, identify charge-back opportunities and ensure compliance with Regulations in respect to the timeframes that govern disputed transactions Performance parameters - Productivity - Quality / Accuracy - Turn Around Time and Cycle Time of work assigned - Process Improvement initiatives - Domain expertise and certifications scores - Schedule adherence, Punctuality and Discipline Organizational Relationships Reports To: Assistant Manager Skills Desirable Skills - Attention to detail - Commitment and drive for results - Questioning, reasoning and analytical - Adaptable and Flexible - Requires shift-work, including weekends, non-business hours and holidays - Business Etiquette Technical Skills - Basic strong internet research, Google Docs, and overall PC skills - Typing speed of 30 words with high accuracy Soft skills - Strong team player - Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills - High accuracy at work - Self-Discipline, Listening, Patience Education Requirements and Work Experience: - Bachelor's degree required. - Exceptional English Comprehension Skills - Should have 2+ years experience in a fraud and risk related role which includes end to end Fraud investigation on bank accounts, transactions, check deposits and cards fraud. - Should have 2+ years experience of customer service for fraud and risk related Inbound/outbound calls.