Customer Care Executive

5 days ago

Ahmedabad India Group Landmark Full time

Job Description

Skills:
Communication Skills, Customer Service, CRM Software, Automobile, Automotive, Call Handling,

Job Purpose

The Customer Care Executive ensures a seamless and premium experience for customers by handling inquiries, coordinating between departments, resolving complaints, and maintaining long-term customer relationships. The role is vital for improving Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) at the dealership.

Key Responsibilities

- Customer Interaction
- Handle inbound and outbound calls, emails, and walk-in inquiries.
- Assist customers with booking test drives, service appointments, and product information.
- Guide customers regarding insurance renewals, accessories, and service packages.
- Customer Relationship Management
- Conduct feedback and follow-up calls after sales and service.
- Address and resolve customer concerns with empathy and professionalism.
- Maintain strong relationships to drive loyalty and repeat business.
- Coordination & Support
- Work closely with Sales, Service, and Insurance teams to ensure smooth processes.
- Maintain customer records in CRM/DMS software.
- Support in organizing events, customer meets, and engagement activities.
- Customer Experience Enhancement
- Ensure customers feel welcomed and valued at the showroom and service center.
- Promote loyalty programs, AMC, extended warranty, and dealership offers.
- Escalate unresolved issues to management for quick resolution.

Key Skills & Competencies

- Excellent communication skills (English, Hindi & local language).
- Polite, presentable, and customer-first approach.
- Strong problem-solving and coordination skills.
- Computer proficiency (MS Office, CRM software).

Qualifications & Experience

- Graduate in any discipline.
- Minimum 13 years of experience in customer service (automobile / hospitality / retail preferred).
- Freshers with excellent communication skills may also be considered.

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