General Manager-Governance

Job Description As the General Manager Governance (City) at Livspace, you will serve as the control anchor for all governance-related practices in your city. You'll ensure that processes, policies, and compliance mechanisms are implemented and followed across functions like design, project execution, customer experience, and especially partner/vendor management. This is a strategic and hands-on role that ensures operational discipline at the city level. You will closely work with internal teams and external partners to identify gaps, mitigate risks, and uphold Livspace's governance and compliance standards. B.Arch or equivalent degree Or comparable degree in Arch/Design. MBA would be an added advantage. - Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products/services through a bunch of designers. - Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner. - Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment. - Strong leadership and people management skills (direct team reporting in past roles a must) - Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience. - Deep understanding of interior fit-out industry, processes, market trends etc. - Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs etc. - Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately. - Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner. - Be the Livspace leader in the representative region. Be hungry, humble and lean. Roles & Responsibilities City Governance & SOP Adherence - Drive compliance with Livspace's SOPs across on-ground teams including design, execution, vendor, and experience functions. - Conduct routine governance checks to ensure adherence to process frameworks. - Identify and close operational control gaps impacting service quality, timelines, or cost. Risk & Non-Compliance Management - Monitor and resolve governance risks including financial, operational, or service quality issues. - Proactively address non-compliance or deviations related to internal stakeholders, such as: - Design Teams project delays, scope misalignment, or documentation gaps. - Project Managers non-adherence to SOPs, customer escalations, or quality lapses. - Supply Chain / Modular Coordination Teams delays in delivery, product mismatch, or installation issues. - Operations Team execution slippage, miscommunication with customers, or incomplete closure processes. - Flag repeated incidents and drive systemic corrective actions and policy reinforcement Audit Readiness & Documentation - Maintain all project, partner, and compliance documentation in audit-ready format. - Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings. - Track and update governance metrics through structured dashboards and trackers. Stakeholder & Partner Coordination - Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset. - Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability. - Conduct workshops and refreshers to educate stakeholders on new or revised SOPs. Reporting & Escalation Management - Prepare city-level compliance reports and governance scorecards for business reviews. - Escalate recurring non-compliances or systemic partner issues to the regional governance lead. - Present RCA (Root Cause Analysis) and recommend preventive measures.