[High Salary] Senior ServiceNow Developer- ITOM

7 days ago


Mumbai India Ajackus Full time

Job Description Type, Location Full Time @ Anywhere in India Desired Experience 3+ years Job Description Responsibilities - Design and develop ServiceNow applications, modules, workflows, and forms based on business requirements and best practices. - To meet specific business needs, Customise and configure ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalogue. - Collaborate with cross-functional teams to gather requirements, analyze business processes, and propose innovative solutions using the ServiceNow platform. - Create and maintain technical documentation, including system design specifications, test plans, and user manuals. - Perform ServiceNow platform upgrades, enhancements, and integrations with third-party systems as needed. - Conduct thorough testing and debugging of ServiceNow applications to ensure functionality, stability, and performance. - Provide ongoing support and maintenance of ServiceNow applications, troubleshoot issues, and resolve incidents and service requests Qualifications - An active CSA certificate will be a big plus - Bachelor's degree in Computer Science, Information Systems, or a related field - Experience with ServiceNow integration technologies (SOAP, REST, JSON, XML) and web service integrations - Solid understanding of ITIL processes, IT service management (ITSM) concepts, and IT operations management (ITOM) - Ability to quickly understand new technology through instruction and self-training - Strong people development skills, including coaching and mentoring for technical roles


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