ServiceNow ITOM Developer

4 days ago

Mumbai, India MarketEase Full time

Location:
Mumbai (Onsite)

Employment Type:
Contractual

About the Role

We are seeking an experienced
ServiceNow ITOM Developer
for a contractual engagement to support and enhance our
ServiceNow IT Operations Management (ITOM)
environment. The role requires strong technical expertise in ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB, along with hands-on development and integration experience.

As an onsite position in
Mumbai
, this role will work closely with stakeholders, architects, and operations teams to ensure seamless ITOM delivery, automation, and governance.

Key Responsibilities

  • Implement, configure, and optimize
    ServiceNow ITOM modules
    – Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
  • Build and maintain integrations between ServiceNow and third-party enterprise applications.
  • Ensure
    data accuracy, reconciliation, and governance
    within the CMDB.
  • Enhance automation workflows to improve system visibility and monitoring.
  • Work with IT and business teams to gather requirements, design solutions, and deliver enhancements.
  • Troubleshoot ITOM-related issues, perform root cause analysis, and ensure system stability.
  • Document designs, configurations, and support procedures.

Required Qualifications & Experience

  • 5–8 years
    of ServiceNow development experience, with at least
    3+ years in ITOM implementations
    .
  • Strong expertise in
    Discovery, Service Mapping, Event Management, and CMDB design/maintenance
    .
  • Proficiency in
    JavaScript, Glide API, REST/SOAP Web Services, and integrations
    .
  • Solid knowledge of
    ITIL processes
    and data modeling.
  • Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

  • ServiceNow ITOM Implementation Specialist
    certification.
  • Experience with
    Cloud Discovery (AWS, Azure, GCP), Orchestration, APM, or CSDM
    .
  • Prior experience in large-scale enterprise ServiceNow deployments.

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