Operations Head

3 weeks ago

Dharmapuri TN IN DNC Theatres Full time

Job Title Operation Head Department Operation Industry Cinema Theaters Reports To Head of Operations Role Overview The Operations Head is responsible for managing the end-to-end operations of multiple cinema theatres under DNC Theatres LLP This includes ensuring operational excellence profitability compliance and delivering an outstanding customer experience The role demands strong leadership strategic thinking and hands-on management of theatre operations Key Responsibilities 1 Operational Management Oversee theatre operations including ticketing concessions housekeeping and projection systems Ensure adherence to SOPs for safety hygiene and customer service Monitor daily performance metrics and implement corrective actions 2 Financial Revenue Management Prepare and manage theatre budgets Track revenue streams Box Office F B Advertising and control costs Drive initiatives to improve profitability and reduce wastage 3 Team Leadership Recruit train and manage theatre managers and staff Conduct performance reviews and ensure high employee engagement Implement training programs for customer service and technical skills 4 Customer Experience Maintain high standards of service and ambience Handle escalated customer complaints and feedback Introduce innovative offerings to enhance audience experience 5 Compliance Safety Ensure compliance with local laws licensing and health safety regulations Maintain security protocols and emergency preparedness 6 Technology Process Improvement Oversee digital ticketing systems and POS operations Implement automation and process improvements for efficiency Coordinate with IT for system upgrades and troubleshooting 7 Marketing Promotions Support Collaborate with marketing teams for movie launches and campaigns Support local promotional activities and partnerships Key Skills Competencies Strong leadership and people management skills Excellent understanding of cinema operations and entertainment industry trends Financial acumen and ability to manage budgets Customer-centric approach with problem-solving skills Knowledge of projection systems and theatre technology is a plus Qualifications Graduate Postgraduate in Business Administration Hospitality or related field 12-15 years of experience in operations management preferably in cinema or hospitality sector Conduct Details 9751604030 Mail ID hr dnctheatres in Job Type Full-time Pay Up to 50 000 00 per month Ability to commute relocate Dharmapuri Tamil Nadu Reliably commute or planning to relocate before starting work Required Experience total work 3 years Preferred Work Location In person

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