Operation Head

8 hours ago

Jalalabad PB IN NHS (Nasa & Hub Superspeciality) Hospital Full time

Operations HeadPosition Head - Operations Department Operations Reporting To Managing Director CEO Location Job Summary The Operations Head is responsible for overseeing and ensuring smooth efficient and cost-effective functioning of all operational departments The role involves strategic planning coordinating inter-department activities improving processes maintaining quality standards ensuring compliance and supporting overall organizational growth Key Responsibilities 1 Operational Management Coordination Oversee day-to-day operations across all departments Ensure compliance with organizational policies SOPs and regulatory guidelines Coordinate with HODs to resolve operational issues promptly Monitor and ensure optimal utilization of resources and manpower 2 Quality Compliance Standards Implement and monitor operational SOPs and workflows Ensure compliance with NABH statutory regulations for hospitals Conduct internal audits and ensure corrective actions Maintain high service quality patient customer satisfaction and safety standards 3 Strategic Planning Execution Assist management in developing short- and long-term operational strategies Plan and execute new projects expansions and process improvement initiatives Drive cost optimization productivity enhancement and waste reduction 4 Interdepartmental Coordination Facilitate effective communication between clinical non-clinical and support teams for hospitals Ensure timely availability of supplies equipment manpower and services Lead coordination meetings and monitor action points until completion 5 Vendor Facility Management Oversee outsourced services such as housekeeping security maintenance cafeteria and logistics Ensure proper facility management equipment upkeep and AMC renewals Negotiate with vendors for cost efficiency and service quality 6 Staff Management Development Supervise operations teams including supervisors and support staff Monitor staff performance shift planning and attendance Identify training needs and support HR in staff development and orientation 7 Customer Patient Experience for hospitals Monitor patient feedback complaints and service gaps Implement improvement actions to maintain a smooth patient flow Ensure empathetic and professional service delivery at all touchpoints 8 Reporting Documentation Prepare daily weekly monthly operational reports for management review Maintain documentation required for internal audits and accreditation Track KPIs such as TAT productivity cost quality indicators and satisfaction scores Skills Competencies Strong leadership and team management abilities Excellent communication and coordination skills Strong analytical problem-solving and decision-making skills Knowledge of operational quality standards process mapping and resource planning Familiarity with healthcare operations preferred for hospital settings Qualification Experience Bachelor s degree MBA preferred 7-15 years of experience in operations including leadership roles Experience in hospital healthcare operations preferred if applicable Job Types Full-time Permanent Pay 18 000 00 - 20 000 00 per month Benefits Health insurance Work Location In person

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