Global Process Steward, Stp Helpdesk

Additional Locations N A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific we ll give you the opportunity to harness all that s within you by working in teams of diverse and high-performing employees tackling some of the most important health industry challenges With access to the latest tools information and training we ll help you in advancing your skills and career Here you ll be supported in progressing - whatever your ambitions About the role The Global Process Steward GPS - Source to Pay STP Helpdesk will lead the design governance execution and continuous improvement of the ways to help STP stakeholders across Boston Scientific s enterprise answer their questions and meet their needs The GPS is responsible for establishing a global standardized and optimized process architecture that supports operational efficiency data integrity and strategic transformation programs The GPS Helpdesk role is a key Strategic Leadership role to advance Boston Scientific s Source to Pay vision to achieve 3 key outcomes optimal stakeholder experiences operational excellence and value creation The GPS s partners closely with other STP GPS s Global Operations Team Sourcing GBS Service Delivery Quality Legal Global Compliance Global IT Finance Tax suppliers and 8K shoppers across functional geographic and business unit boundaries to achieve and inform our transformation roadmap Scope for Helpdesk Queries about payments invoices vendors how to buy who to buy from preferred buy channels and vendors sourcing contracting status of transactions activities within the STP process receiving exception management The primary technologies include SAP ECC and S4 Hana SAP Ariba ServiceNow SuccessFactors MDG Master Data Governance Sirion VIM Vendor Invoice Management Tableau Power BI Responsibilities include Lead and drive the Helpdesk and Indirect StP end-to-end process strategic vision roadmap and design while fulfilling customer requirements End-to-end process expert Design and update existing processes within their respective areas and present them to the Global Process Leaders Process Councils for approval Drive to simplify satisfy standardize and scale process operations Gather and provide leading practice perspectives insights risks and data analysis to support the development of end-to-end change vision prioritization and agenda Review metrics and supply relevant analytical insights and opportunities to propose priorities policy changes and process and technology automation architecture Decipher internal external business challenges and apply best practices to present compelling arguments to improve processes and services including upstream and downstream dependencies As a change champion is responsible for driving execution and ensuring the successful completion of the assigned initiatives across the end-to-end process Drive process efficiency effectiveness and governance while aligning process and technology standards globally Partner for Global Process Leaders GPS s and stakeholders to collect and analyze improvement opportunities address escalations and evolve process capability and competence Promote a culture of end-to-end process excellence service excellence and continuous value improvement Behavioral skills Exceptional leadership communication and stakeholder management skills with executive presence and a bias for action Skilled in design thinking agile methodologies and change leadership Strategic thinking and the ability to set and manage a strategic agenda in a matrixed global company Collaborative influencer who engages persuades and challenges with integrity and courage Required qualifications Bachelor s degree in a relevant field Masters Preferred 5 years progressive global ownership stewardship and or Helpdesk management experience with proven success in large matrixed multi-national company Proven track record in process design governance analysis and continuous improvement Strong knowledge of SAP S 4HANA STP Systems preferred SAP Ariba ticketing systems e g ServiceNow and intelligent automation tools to service Help requests Preferred 3 year experience using ServiceNow for operations and reporting and 2 years using intelligent automation capabilities to service Help requests Fluent in English Requisition ID 612052 As a leader in medical science for more than 40 years we are committed to solving the challenges that matter most - united by a deep caring for human life Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives create value for our customers and support our employees and the communities in which we operate Now more than ever we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen So choosing a career with Boston Scientific NYSE BSX isn t just business it s personal And if you re a natural problem-solver with the imagination determination and spirit to make a meaningful difference to people worldwide we encourage you to apply and look forward to connecting with you