IT Helpdesk Technician

7 days ago

Gurugram Haryana, India Studio Materium Full time

**Job Description
- IT Helpdesk Support Technician**

**Company Profile**:
The Knowledge Center is a dedicated physical space designed exclusively for the architectural and design industry. Our mission is to address the everyday challenges faced by professionals and future professionals in architecture and design. We provide streamlined solutions by offering convenient access to all material samples and catalogs in one place, enhancing efficiency and collaboration in the creative process. The Knowledge Center aims to bridge the gap between educational and professional journeys for future professionals.

**Role: IT Support**

The IT Helpdesk Support Technician will provide first-level technical support to employees and customers, resolving software, hardware, and network-related issues in a timely and efficient manner. This role requires strong problem-solving skills, effective communication, and a customer-focused approach.

**Key Responsibilities**:

- Troubleshoot and resolve issues related to software, hardware, and network connectivity.
- Perform routine maintenance and updates on hardware and software
- Create and maintain IT documentation, including troubleshooting guides and FAQs for end-users.
- Work closely with the IT team to implement and improve support processes.

**Qualifications**:
Bachelor’s degree in Computer Science, I.T, or a related field (or equivalent experience).

**Skills**:

- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Familiarity with remote support tools, ticketing systems, and basic networking concepts.
- Ability to diagnose, troubleshoot, and resolve technical issues quickly.

**Work Experience**:

- (1-2) years of experience in a helpdesk or technical support role.

**Location**:Sec 71, Gurgaon

**Salary**:
**Rs.20,000-25,000 / Month**

Pay: ₹20,000.00 - ₹25,000.00 per month

Shift:

- Day shift

**Experience**:

- Help desk: 1 year (required)
- Technical support: 1 year (required)
- IT support: 1 year (required)

Work Location: In person

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