Support Engineer

Company Profile Since year 2003 Oceaneering s India Center has been an integral part of operations for Oceaneering s robust product and service offerings across the globe This center caters to diverse business needs from oil and gas field infrastructure subsea robotics to automated material handling logistics Our multidisciplinary team offers a wide spectrum of solutions encompassing Subsea Engineering Robotics Automation Control Systems Software Development Asset Integrity Management Inspection ROV operations Field Network Management Graphics Design Animation and more In addition to these technical functions Oceaneering India Center plays host to several crucial business functions including Finance Supply Chain Management SCM Information Technology IT Human Resources HR and Health Safety Environment HSE Our world class infrastructure in India includes modern offices industry-leading tools and software equipped labs and beautiful campuses aligned with the future way of work Oceaneering in India as well as globally has a great work culture that is flexible transparent and collaborative with great team synergy At Oceaneering India Center we take pride in Solving the Unsolvable by leveraging the diverse expertise within our team Join us in shaping the future of technology and engineering solutions on a global scale Position Summary The main purpose of this position is to provide technical support to queries associated with ROV Survey C-NAV and AGV equipment It includes Database Management using helpdesk and knowledge base software assisting in troubleshooting using available resources and preparing customized reports for management Duties And Responsibilities ESSENTIAL Resolve queries associated with ROV Survey C-NAV and AGV equipment and real-time troubleshooting using available documentation resources Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs Issue License Key s to customers for data subscriptions using C NAV Software tools maintaining set SLAs Prepare revise and verify technical procedures documentation for addressing issues requirements of offshore and onshore personnel Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries issues resolved for future reference Database Management using helpdesk and knowledge base software like Peoplesoft Business Intelligence Smart Sheets etc with precision Prepare customized reports and dashboards for Operations Commercial Bidding Technical Departments and Senior management Identify Evaluate and Interpret trends for detailed analysis of data NON-ESSENTIAL Onsite assistance to the Lead engineers supervisor for ROV and AGV International projects etc Undertake continuous improvement training programs and specific projects as instructed by management Assist Engineers with all technical support functions Handle escalated queries from Administrators Assist with any other duties as and when required SAFETY Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment Carry out work in accordance with the Company Health Safety Environmental and Quality Systems Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment OTHER Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company Eliminate waste of whatever form to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment Qualifications REQUIRED B TECH in ELECTRONICS ELECTRICAL MECHANICAL Engineering E Able to work in rotational shifts 42 5 hours weekly Morning Evening Night Weekends E Knowledge of MS-Office and computer fundamentals E Must be willing to Work from office as and when needed DESIRED 0-1 year experience in Support Operations P Knowledge Skills Abilities and Other Characteristics Excellent Verbal Written Communication Skills in English Creative thinking and teamwork skills Possessing a proactive positive can-do attitude Gives and receives constructive feedback Able to perform multitasking Ensures that others involved in a project or effort are kept informed about developments and plans How To Apply Oceaneering s policy is to provide equal employment opportunities to all applicants How To Apply Regular full-time employees who apply will be considered along with external candidates Employees with less than six months with their current position are not eligible to apply for job postings Please discuss your interest in the position with your current manager supervisor prior to submitting your completed application It is highly recommended to apply through the PeopleSoft or Oceanet portals How To Apply In addition we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future As well as developing employees in a specific role we are committed to lifelong learning and ongoing education including developing people skills and identifying future supervisors and managers Every month hundreds of employees are provided training including HSE awareness apprenticeships entry and advanced level technical courses management development seminars and leadership and supervisory training We have a strong ethos of internal promotion We can offer long-term employment and career advancement across countries and continents Working at Oceaneering means that if you have the ability drive and ambition to take charge of your future - you will be supported and the possibilities are endless