Flexera + SummitAI BAU Support

Job Description Job Title: Flexera + SummitAI SME for BAU Support Project Location: Pune, Maharashtra Job Type: Full Time Experience Level: Mid-Senior Job Summary: We are seeking a highly skilled and experienced Subject Matter Expert (SME) in Flexera and SummitAI to join our IT Operations & Asset Management team. The ideal candidate will have deep technical expertise and hands-on experience with software asset management (SAM), IT service management (ITSM), and IT operations leveraging Flexera and SummitAI platforms. You will play a critical role in solution architecture, tool integration, optimization, and end-user enablement to support enterprise IT and software asset lifecycle objectives. Key Responsibilities: Flexera (Software Asset Management & ITAM) Lead the design, deployment, configuration, and ongoing optimization of Flexera tools (FlexNet Manager Suite, Flexera One, etc.). Maintain and improve software license compliance, usage tracking, and optimization. Collaborate with procurement and finance teams to support cost control through efficient software asset management. Interpret complex license agreements (Microsoft, Oracle, IBM, Adobe, etc.) to configure license rules within Flexera. Monitor and report on software usage, license position, and compliance risks. SummitAI (ITSM/ITOM Platform) Configure and optimize SummitAI modules including Incident, Problem, Change, CMDB, Service Catalog, and Asset Management. Work with process owners to align ITIL processes and best practices within SummitAI. Drive automation initiatives using SummitAI's cognitive service management capabilities and AI features. Design and implement integrations between SummitAI and other platforms (e.g., Active Directory, CMDB, Flexera). Train and support end-users and administrators on best practices and efficient use of the platform. General Responsibilities Act as a trusted advisor to internal stakeholders across IT, procurement, compliance, and operations teams. Provide Level 3/SME support, troubleshoot issues, and manage vendor escalations as needed. Contribute to tool roadmap planning, upgrades, and patch management. Document solutions, configurations, and procedures clearly and concisely. Support audits and internal compliance efforts related to software licensing and ITSM operations. Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field (preferred). 58+ years of experience in IT Asset Management, Software License Management, or ITSM. Proven experience with Flexera (FlexNet Manager, Flexera One, FNMS) and SummitAI. Strong knowledge of ITIL practices; ITIL v3/v4 certification is a plus. Hands-on experience integrating ITAM and ITSM platforms with enterprise systems. Excellent analytical, documentation, and communication skills. Preferred Skills: Experience with software audit preparation and compliance management. Knowledge of cloud license management (Azure, AWS, SaaS) within Flexera. Familiarity with scripting or automation tools (PowerShell, Python, etc.) for platform automation. Understanding of AI/ML features and their application in service management. Why Join Us Opportunity to work on enterprise-scale digital transformation. Collaborative and forward-thinking work environment. Competitive salary and benefits package. If you're a passionate Flexera & SummitAI SME looking to take your skills to the next level in a dynamic and growing organization, we would love to hear from you Send in your latest updated resume to [Confidential Information] and copy to [HIDDEN TEXT]