Order Management

3 weeks ago

Bengaluru, Karnataka, India Msi Services Full time
Job Description

- Processing Sales Orders for companys sales divisions
- Developing documentation related to support.
- Planning inventory control.
- Arranging distribution products.
- Solving problems in cases of return of products.
- Places orders, processes return requests and enters credits.
- Handles customer inquiries in the areas of product information, ordering procedures, special order information and pricing, quote information, problems, returns, shipping.
- Communicate to customers on orders status, any delays or problems with their requests.
- Serve as liaison with third-party delivery service to coordinate deliveries and resolve problems.
- Provide information and assistance as needed to inventory and warehouse personnel to allow for expeditious processing of damaged and defective merchandise.
- Perform additional duties as required and or requested.

Desired Candidate Profile

- Bachelors / Master Degree with a minimum of 1-4years of experience in international process,specialization in the Order Management is preferred.
- Should be a fast learner.
- The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
- The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
- The candidate must have excellent interpersonal and communication (verbal written) skills with all levels of employees and management
- The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel,Word and Access (optional).
- This job may also require using various applications (Microsoft or others).
- Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem solving skills.
- Good follow up skills and Strong attention to detail.
- Ability to work effectively with other organizations and individuals at all levels with minimal supervisionand assumes accountability for issues until final resolution.
- Role:Back Office Operations
- Industry Type:BPM / BPO

Department:Customer Success,Service & Operations

Employment Type:Full Time, Permanent

Role Category:Back Office

Education

UG:Any Graduate

PG:Any Postgraduate

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