Technical Implementation Services

What we are looking forAs a Director you will be overseeing the technical implementation and services teams that delivery CRPM current design Act as a leader in managing the different functional roles recruiting and training and ownership of client success Why this job is important to us You will be joining the Data Strategy Group within CRD Professional Services which is the team responsible for the data and supporting architecture that are the structural pillars for all CRD and CRPM implementations The Data Strategy team defines best practices for data management and oversees the data workstream on implementation projects to ensure that the clients data meets their requirements to support business workflows Achieving success for our clients involves a consultative approach to analyze their data requirements and processes providing guidance solution design data mapping and configuration all the way through to the support of testing efforts Join us if you have a keen interest in helping clients transform data into actionable insights driving innovative solutions and making a meaningful impact What you will be responsible forxefx82xa7 Oversee the functional teams within Technical Implementation Services including Implementation Managers Integration leads Support Specialists and Data Management Services xefx82xa7 Ensure appropriate organizational structure of individual teams with thorough and successful training onboarding process for successful client metricsxefx82xa7 Recruit and hire new team members based on business growth and or re-organization as requiredxefx82xa7 Exhibit strong technical solution design skills from pre-sales to implementation of client solutions by influencing design with concrete facts and proven results in order to maintain system integrity for both client and CRD xefx82xa7 Ensure engagement team identifies documents and drives project resolutions for project issues xefx82xa7 Ownership of client adoption metrics and team tracking of this to share with Account Managementxefx82xa7 Trusted advisor to clients within Sales process and post-sales process as requiredxefx82xa7 Build effective working relationships within CRD and with clients manage difficult situations and influence key decision makers xefx82xa7 Strategically solve problems by recognizing long term solutions across multiple projects What we valuexefx82xa7 Direct management experience of multi-tiered and cross-functional team ideally of 50 peoplexefx82xa7 Design and execute technical training for clients and for new hiresxefx82xa7 Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team xefx82xa7 Lead by example in attitude work ethic networking and developmentxefx82xa7 Strong analytical and problem-solving skillsxefx82xa7 Flexibility with schedule and ability to work beyond regular business hoursxefx82xa7 Demonstrated ability to client face with hands-on approach at highest level of an organization both internally and externally xefx82xa7 Strong written and verbal communication skillsxefx82xa7 Ability to manage multiple simultaneous prioritiesxefx82xa7 Proven organizational skills with attention to detailxefx82xa7 Ability to achieve results without close supervisionxefx82xa7 Strong analytical and problem-solving skillsEducation Preferred Qualifications A BA BS degree in a business or technical field including Finance Economics Engineering or Computer Science xefx82xa7 A minimum of 15 years of progressively responsible experience in the Financial Software Services industry Financial market information systems background preferred xefx82xa7 The ability to travel to client sites throughout the United States London Singapore Melbourne as well as the ability to work effectively when remote from clients Travel is required may be 25 per calendar yearAbout State StreetWhat we do State Street is one of the largest custodian banks asset managers and asset intelligence companies in the world From technology to product innovation we re making our mark on the financial services industry For more than two centuries we ve been helping our clients safeguard and steward the investments of millions of people We provide investment servicing data analytics investments research trading and investment management to institutional clients Work Live and Grow We make all efforts to create a great work environment Our benefits packages are competitive and comprehensive Details vary in locations but you may expect generous medical care insurance and savings plans among other perks You ll have access to flexible Work Program to help match your needs And our wealth of development programs and educational support will help you reach your full potential Inclusion Diversity and Social Responsibility We truly believe our employees diverse backgrounds experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients We warmly welcome the candidates of diverse origin background ability age sexual orientation gender identity and personality Another fundamental value at State Street is active engagement with our communities around the world both as a partner and a leader You will have tools to help balance your professional and personal life paid volunteer days matching gift program and access to employee networks that help you stay connected to what matters to you State Street is an equal opportunity and affirmative action employer Discover more at