Manager, Implementation

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Implementation

• Are you motivated to be a part of driving a world beyond cash?
• Do you like working with customers toward a common goal?
• Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?
• Are you able to cope with a fast changing and ambiguous environment?

Overview

• The CIS (Customer Implementation Services) Team implements and tests Mastercard products and services with financial institutions enabling production electronic payments Globally.
• CIS ensures financial institutions are systemically synchronized with Mastercard financial messaging.
• Provides support to our customers to test new Mastercard Release Code or Customers' system change.
• The role ensures accurate and precise vetting of customer network interface and systems to process financial payments.
• Accommodates testing whenever financial institutions make changes on their systems.
• In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both Mastercard and our customer in the Eastern Europe, Middle East and Africa Region.
• Deliver standard through complex and large scales implementation activities ensuring quality and reliability of the implementations.

Role

• Manages end-to-end project execution with external customers for all type of implementation projects.
• Assesses and documents fully independently customer needs & according to implementation activities, drives customer implementation projects following the global project methodology. Guides & consults customers through the established implementation process, rules, specifications and required documentation until full closure of the project.
• Is managing a high number of diverse projects in parallel.
• Utilizes available tools and resources to conduct in-depth testing of data elements, network configurations and interfaces to ensure accurate and precise vetting of customer network interface and systems to process financial payments, and consumer tailored service interactions.
• Manages customer escalations in a complete autonomous manner.
• Drives for flawless execution of CIS implementation projects with high satisfied customers aligned with the department mission.
• Handling/ being experienced with the most demanding, strategic markets and customers with non-standard and difficult project scope.
• Identify training needs of customers, provides AOW trainings to customers.
• Lead end-to-end, with a strong sense of ownership, key initiative(s) and SME role(s) of complex product(s) and/or core role(s). Delivers the SME role(s) flawlessly as per the documented guidelines and best practices.
• Handling the implementation of new large and complex pilots' products and/or service. Assessing all aspects of the readiness of a brand-new products/flavor from a CIS perspective. Guarantee that CIS is well equipped to deliver scalable new product(s) with the expected materials and accesses with the support of PD & GPI.
• Upskill the technical expertise of CIS team on the given area of expertise. Organize adequate training(s) of CIS resources.
• Coaching all type of experienced colleagues for the given area of expertise. Spreading the knowledge across the team members.
• Act as a customer delivery consultant for the given domain of expertise/knowledge and SME role. Deliver pre-implementation support for the domain of expertise/know.
• Lead & drive end to end new initiatives and opportunities that bring a positive, innovative, consequent impacts to customer delivery. Contribute to driving regional impacts.
• Drives testing for production readiness, identifies areas in need of additional testing and suggests improvements for greater efficiency.
• People Management Skills Set.
• Manages a small team (on average 4 to 8 people), assigns day-to-day work, manages team workflow, manages talent and performance reviews.
• Define, enhance, and refine the departmental best practices.

All About You

• Bachelor's/Master's degree in Information Technology, Computer Science, Exact Sciences, Business, or equivalent work experience.
• Strong project management /testing skills set with a best-in class priority setting.
• Advanced understanding of payment systems, Mastercard products & services.
• Perfect understanding of how our business operates, of our implementation processes and of assigned products and their strategy.
• Technical savvy, not afraid to dig in the technical details. Comfortable with current and emerging technologies. Capable to troubleshoot technical issues efficiently and translate technical matters into simple and business words.
• Understanding of Webservices, API Integration patterns, and ISO standards for client onboarding.
• Any mobile payment background processing/hands-on on any API's that is used for authentication or authorization, business functions is a big plus.
• Ability to come up and bring live creative ideas to improve and enhance delivery processes, day to day implementation journey, to make it easier for our customers, simplify and remove paint points.
• Solid Communication and presentation skills, able to present autonomously to the customer delivery team, up to senior/upper management.
• Stress Resilient in all situations, ability to re-assure internal teams as well as the external customer.
• Ability to autonomously apply the theory into practice. Able to challenge the theory and drive for continuous improvement. Pro-actively implement solutions.
• Sense of ownership & urgency with the ability to navigate in ambiguity with a thoughtful risk-taking mindset driven by results.
• Customer focus, business acumen, results driven, solutions-oriented skill set.
• Be a team player.
• Being optimistic, embracing changes, establishing clear achievable goals and strengthen problem solving skills.
• Experience leading customers through complex projects; built rapport with varied client-base.
• Out of the box thinking approach by innovating with creativity.
• Being a true people manager, able to motivate his/her team and unlock their potential.
• Good verbal and written communication skills in English

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.