
Bpo Supervisor
3 weeks ago
Job Title - Asst Manager BPO Supervisor 45 Hours Per week Job Type - Full-time Domain - Healthcare Insurance Location - NTT Data Gurgaon Reporting to - Director Manager Role Asst Manager will be responsible for all business delivery performance as per set SLA parameters of Disability claim process in healthcare insurance domain And must understand the business delivery maintain publish metrics with multiple stakeholders brief and deliver all in-house process delivery requirements apart from coordinating with onshore partners as and when required As a Asst Manager you will be the contact point for all team members and will be responsible for supervising managing and motivating team members daily basis You should also be able to act proactively to ensure smooth team operations and effective collaboration Purpose of the Post The Asst Manager role is to collaborate with the Director Operation Manager to lead a core team of staff to process Disability management claims to achieve the defined productivity and quality as per the Service level Agreement by facilitating training coaching and access to the process The post holder will report to and work closely with the Director operation Manager for the development and delivery of the service He need to work with the staff team taking lead responsibility for the preparation implementation and monitoring of all day-to-day activities and communicate to update all the stakeholders of status for the account Key Responsibilities Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client To provide leadership and support to the staff assigned in line with Policies Contribute to the development of strategies for the implementation and improvement of the process Coordinate with staff and ensure that duties activities and tasks allocated to staff are carried out efficiently Verify and review all forms and documents of a case for errors missing information legibility and request follow up information as required Performs quality checks on all work to assure the accuracy Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account Display effective and professional communication with internal and external customers Always adhere to all HIPAA and confidentiality policies Delegate tasks and set deadlines Create an inspiring team environment with an open communication culture Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Suggest and organize team building activities Note This description is not restrictive and the post holder may be required to carry out other duties as requested by the Account Director Manager Candidate Profile 3 - 5 years of experience of team handling which includes 20 members preferably in healthcare processes Indexing and Claims Processing Excellent communication team management and customer management skills to maintain positive customer relations Excellent analytical skills Good knowledge of client-specific process rules and regulatory requirements Work Timings Scheduled shifts Monday - Friday 9 00 p m - 7 00 a m IST
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BPO Executive
1 week ago
Gurgaon, Haryana, India Seven Consultancy Full timeJOB DETAILS 1.Handle calls from customers or clients and provide them with a solution to their queries.2.He/She must show the willingness to learn new things every time and then.3.Must discuss every matter with its supervisor or team leader to get any issue sorted4.Giving a resolution to the customers or clients should be the whole and sole...
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BPO Supervisor
3 days ago
Gurgaon, Haryana, India NTT DATA North America Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title – Asst. Manager ( BPO Supervisor )(45 Hours Per week)Job Type -Full-timeDomain- Healthcare & InsuranceLocation- NTT Data, GurgaonReporting to- Director / ManagerRole:Asst. Manager will be responsible for all business delivery & performance as per set SLA parameters of Disability claim process in healthcare & insurance domain. And must understand...
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BPO Operations Specialist
1 week ago
Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000Job Title:BPO Operations SpecialistA BPO operations specialist is responsible for handling customer interactions, providing solutions to queries, and ensuring exceptional service quality. This role requires strong communication skills, problem-solving abilities, and a willingness to learn and grow.Key Responsibilities:Engage with customers via calls, resolve...
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BPO Business Solutions Manager
2 weeks ago
Gurgaon, Haryana, India beBeeBusiness Full time ₹ 4,00,000 - ₹ 8,50,000Job Title:BPO Business Solutions ManagerAre you looking for a challenging and rewarding role in customer service? Do you have excellent communication skills and the ability to work well under pressure?Key Responsibilities:Manage customer interactions and provide solutions to their queries.Collaborate with supervisors and team leaders to resolve complex...
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BPO Supervisor
2 weeks ago
Gurgaon, Haryana, India NTT DATA, Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per yearResponsibilities:Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of...
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Manager
1 week ago
Gurgaon, Haryana, India BLS International Full time ₹ 8,00,000 per yearJob: BPO ManagerCompany: BLS E-Services Pvt. Ltd.Location: Gurugram, HaryanaSalary: 8 LPAAbout BLS E-Services Pvt. Ltd.BLS E-Services is a leading tech-enabled service provider delivering citizen-centric solutions across India. With a strong focus on digital transformation, we aim to streamline service delivery through innovation, efficiency, and customer...
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Customer Success Associate
5 days ago
Gurgaon, Haryana, India Iqubit Consulting Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRoles and ResponsibilitiesHandle customer inquiries, complaints, and feedback via phone.Resolve customer issues in a timely and professional manner to ensure high lvels of customer satisfaction.Maintain accurate records of all interactions with customers using CRM software.Escalate complex issues to senior team members or supervisors as needed.Desired...
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Customer Service Executive
5 days ago
Gurgaon, Haryana, India Transcom Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRoles and Responsibilities* Handle customer inquiries, complaints, and feedback via phone, email, or chat.* Resolve customer issues in a timely and professional manner to ensure high levels of customer satisfaction.* Maintain accurate records of all interactions with customers using CRM software.* Escalate complex issues to senior team members or supervisors...
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Assistant Executive/ Executive
2 weeks ago
Gurgaon, Haryana, India Medanta Full time ₹ 15,00,000 - ₹ 28,00,000 per yearRole & responsibilitiesManaging doctor appointmentsHandling customer complaints and follow-upsHandling calls both inbound and outboundHaving knowledge of emergency codes to manage emergenciesTracking and making recommendations for enhancing customer experience in the hospitalHelping in general hospital operationsAny other ad hoc duties related to hospital...
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Gurgaon, Haryana, India Elevate X Solutions Full timeJob Summary We are seeking a motivated and enthusiastic individual to join our team as an Associate In this role you will be responsible for handling customer inquiries providing support and ensuring customer satisfaction This is an excellent opportunity for someone looking to start prosper their career in the BPO industry Key Responsibilities -...