Bpo Supervisor
11 hours ago
Job Title - Asst Manager BPO Supervisor 45 Hours Per week Job Type - Full-time Domain - Healthcare Insurance Location - NTT Data Gurgaon Reporting to - Director Manager Role Asst Manager will be responsible for all business delivery performance as per set SLA parameters of Disability claim process in healthcare insurance domain And must understand the business delivery maintain publish metrics with multiple stakeholders brief and deliver all in-house process delivery requirements apart from coordinating with onshore partners as and when required As a Asst Manager you will be the contact point for all team members and will be responsible for supervising managing and motivating team members daily basis You should also be able to act proactively to ensure smooth team operations and effective collaboration Purpose of the Post The Asst Manager role is to collaborate with the Director Operation Manager to lead a core team of staff to process Disability management claims to achieve the defined productivity and quality as per the Service level Agreement by facilitating training coaching and access to the process The post holder will report to and work closely with the Director operation Manager for the development and delivery of the service He need to work with the staff team taking lead responsibility for the preparation implementation and monitoring of all day-to-day activities and communicate to update all the stakeholders of status for the account Key Responsibilities Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client To provide leadership and support to the staff assigned in line with Policies Contribute to the development of strategies for the implementation and improvement of the process Coordinate with staff and ensure that duties activities and tasks allocated to staff are carried out efficiently Verify and review all forms and documents of a case for errors missing information legibility and request follow up information as required Performs quality checks on all work to assure the accuracy Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account Display effective and professional communication with internal and external customers Always adhere to all HIPAA and confidentiality policies Delegate tasks and set deadlines Create an inspiring team environment with an open communication culture Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Suggest and organize team building activities Note This description is not restrictive and the post holder may be required to carry out other duties as requested by the Account Director Manager Candidate Profile 3 - 5 years of experience of team handling which includes 20 members preferably in healthcare processes Indexing and Claims Processing Excellent communication team management and customer management skills to maintain positive customer relations Excellent analytical skills Good knowledge of client-specific process rules and regulatory requirements Work Timings Scheduled shifts Monday - Friday 9 00 p m - 7 00 a m IST
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Bpo Supervisor
2 weeks ago
Gurugram, Haryana, India NTT DATA Full timeNTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and...
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BPO Supervisor
2 days ago
Gurgaon, Haryana, India NTT DATA North America Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title – Asst. Manager ( BPO Supervisor )(45 Hours Per week)Job Type -Full-timeDomain- Healthcare & InsuranceLocation- NTT Data, GurgaonReporting to- Director / ManagerRole:Asst. Manager will be responsible for all business delivery & performance as per set SLA parameters of Disability claim process in healthcare & insurance domain. And must understand...
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BPO Executive
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Gurgaon, Haryana, India EXL SERVICES Full time ₹ 8,00,000 - ₹ 12,00,000 per yearExecutives Role primarily involves managing inbound/outbound calls to end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as per Service Level Agreement targets / timelines will be...
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Bpo Supervisor
2 weeks ago
Gurgaon, Haryana, India NTT DATA Full timeAccomplish human resource objectives by recruiting selecting training assigning coaching counseling and disciplining employees administering scheduling systems communicating job expectations planning monitoring appraising and reviewing job contributions Provide information and analysis to organizational strategic plans and reviews Prepare performance reports...
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Bpo Supervisor
6 days ago
Gurgaon, Haryana, India NTT DATA Full timeRoles and Responsibilities Support the accomplishment of all contracted service level targets agreements Manage monthly and ad-hoc agent coaching and feedback Assist in daily weekly and monthly quality assurance activities Provides day to day support to the team and handle first level escalations as they arise or are assigned Maintain a strong understanding...
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Asst. Manager/ Supervisor
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Gurgaon, Haryana, India NTT DATA, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearNTT DATA- Hiring for Asst. Manager (BPO Supervisor) - Healthcare & Insurance in Gurgaon- Permanent RoleInterested candidates may share your CV on whatsapp @ Job Title Asst. Manager (BPO Supervisor) (45 Hours Per week)Job Type - Full-time - Both side CabsWork Timings: Scheduled shifts: Monday - Friday, 9:00 p.m. - 7:00 a.m. ISTDomain - Healthcare &...
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Gurgaon, Haryana, India SANA SEARCH INTERNATIONAL Full timeJob description Roles and Responsibilities 1 Must be good in pitching and convincing customers 2 Must be good in interpersonal skills 3 Build and maintain customer relationships in support of Customer Onboarding and Customer retention Desired Candidate Profile Fresher Experienced both can apply Undergraduate 6 months minimum require Graduate freshers or...
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Workforce Supervisor India
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Gurgaon, India Ubiquity Full time**Real Time Workforce Management Supervisor** The RTA Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate...
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Asst. Manager/ Supervisor
2 weeks ago
Gurgaon, Haryana, India NTT DATA, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearNTT DATA- Hiring for Asst. Manager (BPO Supervisor) - Healthcare & Insurance in Gurgaon- Permanent RoleInterested candidates may share your CV on whatsapp @ Job Title Asst. Manager (BPO Supervisor) (45 Hours Per week)Job Type - Full-timeWork Timings: Scheduled shifts: Monday - Friday, 9:00 p.m. - 7:00 a.m. ISTDomain - Healthcare & InsuranceLocation - NTT...
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Gurgaon, Haryana, India Hiresquad Full time ₹ 10,50,000 per yearLeading BPO in GurgaonHiring for Process TrainerInternational BFSI Voice Process(Mandatory)Require minimum 1years experience as Process Trainer in International BPOImmediate joiners(NOTICE BUY OUT OPTION IS AVAILABLE)CTC UPTO 10.5LPAShifts 24*75 Days WorkingTwo Way CabsRole and key responsibilities:Responsible for day-to-day functional direction of agents...
