Fresher Job- Bpo

1 week ago

Gurgaon District Haryana, India Hemocean outsourcing Full time

**Resolving Issues**:Troubleshoot customer problems, identify solutions, and take appropriate action to resolve them, ensuring customer satisfaction.
- **Providing Information**:Offer accurate and helpful information about products, services, and company policies to customers.
- **Documentation**:Accurately record details of customer interactions, including inquiries, transactions, and resolutions, for future reference.
- **Maintaining Customer Records**:Update customer information in the system, including contact details and preferences.
- **Following Scripts and Procedures**:Adhere to established protocols and scripts to ensure consistency and efficiency in customer interactions.
- **Meeting Service Level Agreements (SLAs)**:Meet targets for call handling time, resolution rate, and customer satisfaction.
- **Working in a Team**:Collaborate with other agents and supervisors to provide effective customer service and achieve team goals.

Skills and Qualities:

- **Excellent Communication Skills**:Clear, concise, and professional verbal and written communication is essential for interacting with customers.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,657.70 - ₹33,591.81 per month

Schedule:

- Day shift
- Rotational shift

Work Location: In person

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