Concierge

Company Description

A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus on delivering measurable ROI, whether for brand exposure or specific transactions.

Job description - Concierge (Gujarati + English)

Role: Front-line concierge for HNI/VIP clients — routing requests, fixing problems, and orchestrating flawless experiences.

Location: Remote

- What you’ll doOwn client interactions: calls, WhatsApp, email; respond within SLA; close the loop.
- Arrange end-to-end concierge tasks: reservations, travel support, appointments, deliveries.
- Coordinate with suppliers/partners; negotiate practical outcomes without drama.
- Preempt issues: confirmations, reminders, backups; document everything in CRM.
- Escalate only when required; otherwise solve it yourself.

- Must-haves (non-negotiable)Fluent Gujarati + English (speaking, reading, writing).
- 0–2 years in concierge/guest relations/front office/EA/hospitality.
- Good-to-haveLuxury hospitality or UHNI family office exposure.
- KPIs (how we’ll judge you)First-response time: ≤15 mins during shift
- Resolution time: ≤24 hrs for standard requests
- Client satisfaction (CSAT): ≥4.7/5
- Task accuracy: ≥98% (no missed confirmations, names, times)
- Escalations due to preventable errors: 0/month
- Compensation & perksPhone + travel reimbursements • Health cover • 12 paid leaves
- Clear growth: Senior Concierge → Concierge Lead → Client Ops Manager
- Work style we expectProactive, not reactive. You confirm before we ask.
- You protect client privacy diligently.