Process Developer-Order to Cash

2 days ago

Chennai, India Genpact Full time

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer-Order to Cash

In this role, you will be responsible for Aftermarket Order Management of Commercial Spares for the product, which includes Client calls, drafting emails. You will function as a focal point of order management to various customers.

You will work with supply chain team to manage your orders to ship them on time meet the SLA

Your role will function as an overlay of existing domain experts and bring value through disciplined sales pursuit and solution order management skills.

You will be expected to be focused on Service industry's realities and pain points and know how to solve these using knowledge and technology.

Responsibilities

. Be the primary point of contact for assigned customers to process purchase orders to sales orders fallowed by supply chain to allocate the orders, providing additional information for the customers on their requirement.

- Process DD, BOE, RIBA/RID transactions

- Identify and code short payments

- Ensure accurate treatment for recording cash in advance, cheque, etc.

- Research and follow up on unidentified customer payments resolution

- Identify and suggest process improvements and standardizations for the Cash Application processes

- Constantly update and supervise the process documentation created gathering all changes/exceptions

- Actively participate in improving performance indicators designed for cash application activity.

- Ensure the highest standard of quality is adhered within team and at the same time drive process efficiency with outstanding practices

- Works with internal/external teams to ensure accurate and in time process delivery

- Participate in cross training sessions, pass corresponding assessments

- Call out all unsolved/unclear issues to the team leader

Qualifications we seek in you

Minimum qualifications
Any Graduation (B.Com/B.Sc/BA/MBA)

Preferred qualifications
Knowledge on Procurement and Supply Chain Management

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