Client Relationship Manager

3 days ago

Mohali, India Lytegen Full time

We are looking for a senior, voice-first Client Relationship Manager who can confidently handle pre-close customer conversations and prevent cancellations before the sale is finalized. This role sits between appointment setting and sales close. Your responsibility is simple and critical: protect customer commitment. You will speak directly with US homeowners who are scheduled for a solar consultation, address concerns, remove hesitation, reinforce value, and ensure customers remain confident and engaged through the close. This is not a scheduling role. This is not customer support. This is a retention and relationship ownership role. Key Responsibilities - Speak directly with US customers before their sales consultation - Reinforce expectations, value, and next steps clearly and confidently - Handle objections, doubts, hesitation, and cancellation intent - De-escalate emotional or skeptical customers without discounts - Prevent pre-close cancellations and no-shows - Maintain strong customer trust and confidence throughout the pre-close stage - Coordinate closely with internal scheduling and sales teams - Take ownership of outcomes, not just tasks Requirements - 5+ years in a voice-heavy Client Relationship, Retention, or Customer Success role - Direct experience handling US customers over phone - Proven experience managing: - Cancellation intent - Objections - Difficult or emotional conversations - Strong command of spoken English with a neutral, professional accent - Ability to think clearly under pressure and respond in real time - Comfortable leading conversations without scripts Benefits - Clear scope of responsibility and decision-making authority - Direct interaction with US customers and internal leadership - Structured processes and defined expectations - Professional, performance-accountable work environment - Opportunity to shape and own pre-close customer communication standards - Career progression based on capability and consistency, not sales numbers - Paid leave and standard company holidays

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