Senior Style Associate

4 days ago

India Cochin Kochi Ernakulam Kushal's Fashion Jewellery Full time

Job Description Job Description Job Title : Senior Style Associate Department : Retail Stores Reports To : Store Manager Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability. Key Responsibilitie s : Customer Focus - Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions. - Address issues professionally and ensure customer needs are met. - Gather customer feedback to improve products and services while addressing any concerns promptly. Sales Mastery - Responsible for achieving store sales targets. - Drive solution-based sales by understanding customer needs and offering relevant products and services. - Focus on selling higher-value products to increase the average transaction value. - Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets. - Demonstrate negotiation and objection-handling to convert prospects into loyal customers. Flexibility and Change Management - Adapt to changing customer needs and share product and customer insight with the team. - Demonstrate problem-solving skills to address challenges and manage resistance effectively. - Show learning agility by quickly adopting new processes or strategies to improve sales and service. Decision-Making - Utilize analytical thinking to make sound operational decisions. - Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning. Store Operations Excellence - Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies. - Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover. - Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency. - Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks. Leadership Excellence - Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions. - Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team. - Assist in training and mentoring new and existing team members to improve their understanding of products and services. Candidate Requirement : - Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail. - Must be above 20 years of age and below 35 years of age. - Basic computer skills and microsoft office - Proven track record of exceeding sales targets consistently - Experience in providing exceptional customer service and building strong customer relationships - Experience in mentoring team members - Experience in handling cash transactions and inventory management - Proficient in POS systems and other relevant retail technologies - Knowledge of visual merchandising principles - Positive and enthusiastic attitude - Excellent presentation and grooming standards check(event) ; career-website-detail-template-2 => apply(record.id,meta) mousedown=lyte-button => check(event) final-style=background-color:#6875E2;border-color:#6875E2;color:white; final-class=lyte-button lyteBackgroundColorBtn lyteSuccess lyte-rendered=>

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