Inbound Customer Service Agent
4 days ago
Position Title Inbound Customer Service AgentExperience 1 to 4 yearsQualification Bachelor s Degree Diploma in any discipline Location Mangalore MysoreShifts Night ShiftsEmployment Type Full-TimeAbout the role We are seeking energetic and customer-focused Inbound Customer Service Agents to join our team The role involves assisting customers with queries troubleshooting issues and ensuring a smooth service experience The ideal candidate will demonstrate empathy professionalism and adaptability while handling a variety of customer interactions in a high-paced environment Key Responsibilities - Respond to inbound customer calls with professionalism and courtesy - Assist customers with inquiries related to account status transactions and service requests - Record customer information and complaints accurately in company systems - Apply problem-solving skills to provide quick effective resolutions - Maintain control of conversations and manage call flow efficiently - Handle sensitive customer information while ensuring compliance with company policies - Collaborate with team leads or escalate complex issues when necessary - Stay updated with process changes system enhancements and product knowledge Required Skills Set - Excellent command of English communication both verbal and written - Strong listening and interpersonal skills with the ability to handle diverse customers - Proficiency in computer navigation and data entry with accuracy - Fast learner with the ability to adapt to new systems and training modules - Ability to remain calm patient and solution-oriented under pressure - Previous experience in a BPO contact center or customer support role is desirable - Knowledge of financial services or payment systems will be an added advantage Nice-to-Have Preferred - Prior experience in an international BPO or multilingual contact center - Familiarity with financial services payment systems or card member support - Certification in customer service communication skills or soft skills training - Experience with advanced CRM ERP tools e g Salesforce Zoho SAP - Ability to speak an additional language besides English - Strong adaptability and willingness to work in rotational and night shifts ref updazz com
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Inbound Customer Service Agent
2 weeks ago
Mangalore, Karnataka, India unifyCX Full time**Job Title**: Inbound Customer Service Agent **Location**: Mangalore **Shifts**: Rotational Shift including night shifts **Employment Type**: Full-Time **About Us**: At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a...
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Inbound Customer Service Agent
1 week ago
Mangalore, Karnataka, India unifyCX Full time**Job Title**: Inbound Customer Service Agent **Location**: Mangalore **Shifts**: Rotational Shift including night shifts **Employment Type**: Full-Time **About Us**: UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful...
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Inbound Customer Service Agent
7 days ago
Mangalore, Karnataka, India unifyCX Full time**Job Title**: Inbound Customer Service Agent **Location**: Mysore **Shifts**: Rotational Shift including night shifts **Employment Type**: Full-Time **About Us**: UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful...
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Inbound Customer Service Agent
1 week ago
Mysore, Karnataka, India SWITS DIGITAL Private Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRole :Inbound Customer Service AgentLocation:Mangalore / MysoreShifts:Night ShiftsEmployment Type:Full-TimeExperience:0.6 Months to 4 yearsJob SummaryWe are seekingdedicated and multilingual Inbound Customer Service Agentsto join our Customer Experience team. This role is crucial in providing world-class support by addressing customer inquiries, resolving...
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Inbound Customer Service Agent
2 weeks ago
Mangalore, Karnataka, India unifyCX Full time ₹ 2,50,000 - ₹ 5,00,000 per yearJob Title: Inbound Customer Service Agent Location: Mangalore Shifts: Rotational Shift including night shifts Employment Type: Full-Time About Us: unifyCX ) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide...
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Inbound Customer Service Agent
2 weeks ago
Mangalore, Karnataka, India Unify CX Full time ₹ 3,00,000 - ₹ 6,00,000 per yearJob Title: Inbound Customer Service AgentLocation: MangaloreShifts: Rotational Shift including night shiftsEmployment Type: Full-TimeAbout Us:unifyCX ) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact...
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Inbound Customer Service Agent
2 weeks ago
Mangalore, Karnataka, India UnifyCX Full time US$ 40,000 - US$ 80,000 per yearJob Title:Inbound Customer Service AgentLocation:MangaloreShifts:Rotational Shift including night shiftsEmployment Type:Full-TimeAbout UsunifyCX ( ) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact...
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Inbound Customer Service Agent
2 weeks ago
Mysuru, Karnataka, India unifyCX Full time**Job Title**: Inbound Customer Service Agent **Location**: Mysore **Shifts**: Rotational Shift including night shifts **Employment Type**: Full-Time **About Us**: At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted...
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Inbound Agent
2 weeks ago
Mangalore, Karnataka, India Semperfi Solutions and Services Full time ₹ 1,50,000 - ₹ 2,50,000 per yearInbound agentsKey role:Responsible for reviewing accounts and orders to provide balance, order status, reasons for payment declines, capturing complaints based on the Issuer in a friendly and empathetic tone when necessary.Exp: 1+ yearsLocation: Mysore/MangaloreWork mode: Work from officeShifts: Ready to work in night shifts, rotational shiftsKey skills...
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Customer Service Associate
2 days ago
Bengaluru, Karnataka, India Tranz-Com Full timeDescription We are hiring a customer service representative to manage customer queries and complaints. - Responsibilities - Require one year relevant experience in inbound process - Excellent communication in English and Hindi - A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help...
