Inbound Customer Service Agent

4 weeks ago

Mangalore Karnataka Mysore Karnataka, India Team Management Services Full time

Position Title Inbound Customer Service AgentExperience 1 to 4 yearsQualification Bachelor s Degree Diploma in any discipline Location Mangalore MysoreShifts Night ShiftsEmployment Type Full-TimeAbout the role We are seeking energetic and customer-focused Inbound Customer Service Agents to join our team The role involves assisting customers with queries troubleshooting issues and ensuring a smooth service experience The ideal candidate will demonstrate empathy professionalism and adaptability while handling a variety of customer interactions in a high-paced environment Key Responsibilities - Respond to inbound customer calls with professionalism and courtesy - Assist customers with inquiries related to account status transactions and service requests - Record customer information and complaints accurately in company systems - Apply problem-solving skills to provide quick effective resolutions - Maintain control of conversations and manage call flow efficiently - Handle sensitive customer information while ensuring compliance with company policies - Collaborate with team leads or escalate complex issues when necessary - Stay updated with process changes system enhancements and product knowledge Required Skills Set - Excellent command of English communication both verbal and written - Strong listening and interpersonal skills with the ability to handle diverse customers - Proficiency in computer navigation and data entry with accuracy - Fast learner with the ability to adapt to new systems and training modules - Ability to remain calm patient and solution-oriented under pressure - Previous experience in a BPO contact center or customer support role is desirable - Knowledge of financial services or payment systems will be an added advantage Nice-to-Have Preferred - Prior experience in an international BPO or multilingual contact center - Familiarity with financial services payment systems or card member support - Certification in customer service communication skills or soft skills training - Experience with advanced CRM ERP tools e g Salesforce Zoho SAP - Ability to speak an additional language besides English - Strong adaptability and willingness to work in rotational and night shifts ref updazz com

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