Presales Team Lead
2 days ago
- Be responsible for meeting and exceeding the city-level targets along with your own OKRs.
- Be responsible for continuously developing a team of agents into fantastic relationship executives.
- Be responsible to ensure that key productivity metrics like dialled calls, MQLs of each team member is achieved.
- Be responsible to assess the leads pipeline of each city you are responsible for and prioritize call tasks accordingly, ultimately ensuring that the active leads bucket is fully utilized.
- Be responsible for leading and closely tracking experiments / pilots, if any, that are run time to time.
- Take responsibility for real-time call queue management in order to ensure hygiene of input metrics.
- Be responsible for schedule adherence of each & every individual within the team.
Roles & Responsibilities
- Graduation / Post Graduation or equivalent
- 2-3 yrs of relevant experience in handling a team inside sales or pre sales agents.
- Track record of over-achieving targets
- Strong phone presence and experience outbound/telesales calling
- Experience in driving productivity & performance metrics goals
- Experience working with Salesforce.com or similar CRM
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Proven pre sales / inside sales experience
- Ability to multitask, prioritize, and manage time effectively
- Display a high level of professionalism, integrity, and maturity.
- Understanding of home interiors domain will be an added advantage
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