Assistant Manager

3 weeks ago


Salem TN IN Fairlands Technology Services Full time

The Assistant Manager - FASTag Insurance Operations will be responsible for managing and executing all operational aspects of FASTag and Insurance businesses This role requires implementing efficient processes ensuring smooth day-to-day operations maintaining customer satisfaction and achieving compliance with company and regulatory standards The ideal candidate should have strong leadership analytical and coordination skills along with the ability to handle both office-based and field activities effectively Key Responsibilities FASTag Operations Oversee and manage daily back-office operations related to FASTag Handle and resolve customer queries complaints and operational issues promptly Maintain and update accurate operational data and records Coordinate with banks dealers and internal teams for seamless operations and issue resolution Prepare operational and performance reports for management review Develop and implement efficient operational processes and policies Visit vehicle dealer showrooms to provide training support and FASTag delivery as needed Promote FASTag products through dealer engagement and field activities Motor Insurance Operations Manage the complete insurance process including policy issuance renewals endorsements and documentation Verify customer documents calculate premiums and ensure timely policy delivery Support customers in filing and tracking insurance claims coordinate with surveyors workshops and insurance companies Ensure transparent and timely claim settlements while maintaining strong client relationships Provide detailed information about policy terms benefits and claim procedures Identify and pursue new business opportunities in the motor insurance segment Work with sales teams and channel partners to drive portfolio growth Ensure compliance with IRDAI regulations and internal company policies Prepare periodic reports on policies claims and renewals for management General Administrative Supervise and support administrative operations to ensure efficiency and quality Collaborate across departments to ensure operational alignment and process optimization Monitor and enhance overall customer satisfaction levels Ensure adherence to company procedures deadlines and compliance requirements Qualifications Experience Education Bachelor s degree in any discipline MBA preferred Experience 2-5 years of experience in FASTag operations Insurance operations or a similar role Proven experience in back-office operations process management and customer service Strong understanding of Motor Insurance policies claims handling and FASTag-related processes Excellent communication skills in English Proficiency in MS Office Excel Word PowerPoint Strong analytical problem-solving and organizational skills Ability to lead a team and work independently with minimal supervision Key Skills FASTag Motor Insurance Operations Customer Relationship Management Policy Issuance Renewal Claims Coordination Field Operations Dealer Management Process Improvement Compliance Business Development Reporting Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Work Location In person


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