Senior Customer Service

1 week ago

Navi Mumbai Mumbai City Mumbai, India Tech Mahindra Limited Full time

Job Description Description We are looking for a Senior Customer Service representative to join our team in India. The ideal candidate will have a strong background in customer service, with the ability to handle a variety of customer interactions and resolve issues efficiently. This role requires excellent communication skills and the ability to work collaboratively with other teams to enhance the overall customer experience. Responsibilities - Manage and resolve customer queries via phone, email, and chat in a timely and professional manner. - Provide accurate information about products and services to customers. - Document customer interactions and feedback for continuous improvement. - Collaborate with cross-functional teams to enhance customer experience. - Train and mentor junior customer service representatives. - Analyze customer feedback and trends to suggest service improvements. - Develop and maintain strong relationships with customers to ensure satisfaction. Skills and Qualifications - 1-6 years of experience in customer service or a related field. - Proficient in using customer service software and tools. - Strong communication skills, both verbal and written. - Ability to handle difficult situations and resolve conflicts effectively. - Excellent problem-solving skills and attention to detail. - Ability to work well under pressure and meet deadlines. - Knowledge of CRM systems and practices. - Customer-focused mindset with a passion for helping others. Spotlight - Cafeteria, Office cab/shuttle

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