Performance And Business Management Lead, Director

1 week ago

Gurgaon Haryana, India NatWest Group Full time

Join us as a Performance Business Management Lead We re looking for a dynamic and strategic Performance Business Management Lead to support our Tech Platforms team in Retail Banking In this global role you ll be responsible for ensuring the successful delivery of technology milestones driving operational excellence and aligning business and technology goals across a global domain Take on a high-impact leadership role and utilise a blend of strategic thinking operational rigor and people leadership as you oversee end-to-end performance management capability development financial stewardship and transformation programme execution We re offering this role at director level What you ll do As a Performance Business Management Lead you ll be ensuring the timely and high-quality delivery of technology solutions across Physical Channels This will include overseeing day-to-day operations and ensuring the stability resilience and performance of tech platforms As well as leading financial planning budgeting and cost optimisation initiatives you ll be driving continuous improvement through data-driven insights and performance reviews You ll also be collaborating with engineering product and business teams to align delivery with strategic goals Your responsibilities will include Defining and tracking key performance indicators and objectives and key results for both tech and business outcomes Building and nurturing high-performing teams through coaching mentoring and capability uplift Fostering a culture of innovation accountability and continuous learning Partnering with HR and Learning Development to design and implement talent development strategies Leading cross-functional transformation programmes with clear governance milestones and outcomes Managing risks dependencies and stakeholder communications across global teams Ensuring alignment with enterprise architecture compliance risk and regulatory standards The skills you ll need We re looking for someone with at least 15 years of experience of working in a technology or business management role preferably in a large-scale global organisation You ll additionally need a track record in tech delivery financial management and transformation leadership Ideally you ll have experience of working in a matrixed global environment as well as a familiarity with cloud platforms DevOps and digital transformation and proficiency in performance dashboards and reporting tools We ll also look to you to demonstrate Retail banking experience including physical channels such as branches ATMs and contact centres and ideally of their tech ecosystems Experience with Agile OKRs and modern programme management practices A bachelor s or master s degree in Technology Business Administration or a related field Excellent experience of working on multiple business initiatives Strong problem-solving and analytical skills and the ability to use information to develop creative solutions that bring tangible value Exceptional stakeholder management and communication skills Hours 45 Job Posting Closing Date 20 11 2025

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