Director, Technology Lead

The Director Technology Lead will be responsible for overseeing and managing the technology services provided by the company and third-party service providers This role is crucial in ensuring that the India team receives the necessary support to operate efficiently and securely The services under this role s purview include end-user support application support laptop support and IT security for the India technology environments 1 Leadership and Management o Lead the technology team in the India Delivery Center ensuring alignment with the company s global strategy and objectives o Manage relationships with service providers including the company and third-party vendors to ensure high-quality service delivery o Collaborate with the company s global technology teams to implement and maintain technology standards and best practices 2 Service Management o Oversee end-user support services to ensure timely and effective resolution of technical issues o Manage application support services to maintain the availability and performance of critical business applications o Ensure laptop support services are efficient and meet the needs of the team in India o Implement and manage IT security measures to protect the technology environments in India from threats and vulnerabilities 3 Strategic Planning o Develop and execute technology strategies that support the business objectives of the India Delivery Center o Identify opportunities for technology improvements and innovations to enhance service delivery and operational efficiency o Work with senior leadership to align technology initiatives with the overall goals of the organisation 4 Operational Excellence o Monitor and report on the performance of technology services ensuring they meet established service level agreements SLAs o Implement continuous improvement processes to enhance the quality and efficiency of technology services o Ensure compliance with the company s global IT policies and standards 5 Stakeholder Engagement o Engage with key stakeholders including company s leadership business unit leaders and service providers to understand their needs and expectations o Communicate effectively with stakeholders to provide updates on technology initiatives and service performance Competitive SalaryOpportunity to work in a Global setup Bachelor s degree in Information Technology Computer Science or a related field A Master s degree is preferred Extensive experience in IT management with a focus on service delivery and vendor management Strong leadership and team management skills Excellent communication and stakeholder engagement abilities In-depth knowledge of IT support services application support laptop support and IT security Experience working in a global organization and managing cross-functional teams Preferred Skills Experience with the company s technology platforms and services Familiarity with the regulatory and compliance requirements in India Strong problem-solving and decision-making skills Ability to work in a fast-paced and dynamic environment This opportunity is with a consulting client with an integrated network of delivery centres that specializes in delivering high quality services to various member firms Competitive salary Comprehensive holiday leave and benefits package Opportunity to work with a large organization in the business services industry Collaborative and innovative work environment If you are looking for a challenging role as a Director Technology Lead in Gurgaon we encourage you to apply and take the next step in your career