Sales Manager

Job Description Sales Manager at The Leela Palaces,Hotels and Resorts About The Leela The story of The Leela Palaces, Hotels and Resorts began when its founder Late Capt. CP Krishnan Nair opened The Leela Mumbai in 1986. For over three decades, The Leela has been on a journey to delight guests by providing unparalleled luxury in captivating environs ensconced in the lap of nature, wrapped in the graciousness of Indian hospitality. Headquartered in Mumbai, The Leela Palaces,Hotels and Resortsis owned by a Brookfield Asset Management- sponsored private real estate fund and operates thirteen award-winning properties in major cities and leisure destinations across India. These include the flagship hotel in the capital city of New Delhi, Bengaluru, Chennai, Udaipur, Jaipur, Gurugram, East Delhi, Mumbai, Gandhinagar, Kovalam, and Ashtamudi. The brand is also delighted to announcethe upcoming openingof its latest property in Hyderabad. The Leela has a strongpipeline of future projects. The brand celebrates each hotel through its unique location, art, culture, and cuisine with thoughtful services, celebratory rituals, and immersive experiences. The Leela Palaces, Hotels and Resorts was voted the World's Best Hotel Brand twice in a row by Travel + Leisure, USA, World's Best Awards Survey, 2020 and 2021. In 2024, the brand has once again featured in the top 3 World's Best Hotel Brands, after the recognition in 2023. An epitomeof true Indianluxury hospitality, The Leela is committed to providing guestswith unforgettable stays in settings that capture the essence of India. The brand has a marketing alliance with US- based Preferred Hotels & Resorts and is a member of the Global Hotel Alliance. Why join The Leela - Award-Winning Brand: Join a brand that has been recognized as one of the World'sBest Hotel Brands for two consecutive years. - Commitment to Excellence: Be part of a team that is dedicated to providing the highest standards of service and hospitality. - Innovative Environment: Be part of a team that encourages creativity and innovation, ensuringthat we stay at the forefront of luxury hospitality. - Career Growth: Benefitfrom our strongpipeline of future projects and opportunities for career advancement within The Leela and our global alliances. - Cultural Experiences: Engage with the rich cultural tapestry of India, bringing unique and authentic experiences to our discerning guests. Position Overview Reporting to: General Manager Sales - North India Sales & Marketing Location: Punjab, Uttar Pradesh, Madhya Pradesh The Sales Manager Corporate, MICE, Weddings & Events is responsible for generating business across corporate, social, and event segments through effective account acquisition, relationship management, and revenue optimization. The incumbent will play a key role in developing corporate partnerships, driving MICE and wedding sales, and ensuring exceptional client satisfaction consistent with The Leela's legacy of luxury and excellence. Responsibilities: 1. Corporate Account Acquisition & Business Development - Identify, target, and acquire new corporate accounts within key industries (FMCG, BFSI, Pharma, IT, Manufacturing, Luxury Retail, and Consulting). - Conduct market mapping and segmentation to identify high-value potential accounts for room nights, banquets, and long-stay business. - Develop strategic partnerships with corporate travel managers, procurement heads, and CXO-level stakeholders. - Present The Leela portfolio as a preferred hospitality partner through presentations, personalized meetings, and experience-led engagements. - Negotiate and finalize corporate rate agreements ensuring profitability and brand positioning. - Track and report on corporate production monthly, ensuring year-on-year growth from each key account. 2. Account Management & Client Retention - Maintain and grow existing corporate accounts through regular engagement, quarterly business reviews, and cross-selling opportunities across the Leela portfolio. - Serve as the primary relationship owner for key accounts, ensuring proactive support, seamless communication, and issue resolution. - Coordinate with reservations, revenue, and operations teams to ensure consistent service delivery and fulfillment of contracted terms. - Design and execute corporate appreciation and engagement programs to strengthen long-term partnerships. 3. MICE, Weddings & Social Events - Drive MICE, group, and wedding business by building relationships with event planners, wedding curators, and DMCs. - Develop and propose customized event and banquet packages aligned with brand standards and guest expectations. - Conduct property site visits, client presentations, and event briefings for conversions. - Work closely with Banquet Sales and F&B teams to ensure flawless event execution and client satisfaction. 4. Sales Planning, Strategy & Reporting - Contribute to the annual sales plan, ensuring a balanced mix of corporate, MICE, and social segments. - Track market trends, competitor performance, and rate dynamics to ensure competitive positioning. - Maintain updated sales pipelines, account intelligence, and production reports through the CRM. - Prepare monthly performance reports and forecasts for management review. 5. Brand Representation & Networking - Represent The Leela at corporate events, trade fairs, and industry exhibitions to promote the brand and network with potential clients. - Partner with the marketing team to align brand storytelling and sales communication across digital and offline platforms. - Participate in client familiarization trips (FAMs) and property showcases to highlight The Leela's offerings. Candidate Profile - Graduate / Postgraduate in Hospitality, Business Administration, or Marketing. - 58 years of experience in sales within the luxury hotel or premium hospitality segment Demonstrated success in corporate account acquisition, contracting, and revenue management. - Excellent understanding of corporate contracting cycles, RFP processes, and travel policies. - Proficient in MS Office, Opera PMS, and CRM tools (Delphi, Salesforce, etc.)