Customer Retention Executive-LAP

4 weeks ago


Agra, Uttar Pradesh, India Sbfc Finance Full time
Job Description

Roles and Responsibilities

A retention expert's primary responsibility is tocreate a positive environment for customers and create solutions to common pain points as they arise. They focus on leveraging loyalty, engagement, and satisfaction to build lasting relationships between companies and customers.

- Manage customer retention through effective communication, issue resolution, and process improvements.
- Identify and resolve issues promptly to prevent churn and improve overall customer satisfaction.
- Collaborate with internal teams to implement process improvements that enhance the overall customer experience.
- Develop strong relationships with customers by understanding their needs and providing personalized support.
- Analyze data to identify trends and areas for improvement in customer retention strategies.

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