Customer Service Specialist I

Job Posting Title CUSTOMER SERVICE SPECIALIST I Band Level 5-4-S Education Experience Bachelors Degree High School 4 years Employment Experience 3-5 years At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world Job Overview Processes orders prepares correspondence and fulfills customer needs to ensure customer satisfaction Roles Responsibilities Delivery extraordinary customer experience by providing our customer with world class customer service Respond promptly to customer inquiries via phone or email Provide detailed information about products services and order status Resolve customer complaints and issues efficiently and professionally Process customer orders accurately and efficiently Track order progress and ensure timely delivery Coordinate with planner logistics sales product management and quality teams to fulfill customer Serve as the primary point of contact between customers and the manufacturing team Communicate any changes in order status delays or issues to customers promptly Prepare and deliver order confirmations shipping notifications and other relevant information Maintain accurate and up-to-date customer records and order documentation Generate regular reports on order status customer interactions and other relevant metrics Identify trends and provide insights to improve customer service processes Identify and troubleshooting issues related to orders deliveries and product quality Gather customer feedback and suggest improvements to products and services Participate in team meetings and training sessions to stay updated on products and processes Assist in the development and implementation of customer agreement and procedures Fully supporting all TEOA initiatives according Star Level requirements and supporting continuous improvement projects with active participation Participate in all kinds of team initiatives program Job Requirements Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems Making changes to orders back-orders shipping delays or information necessary to process or cancel orders Handling escalated and unresolved calls from less experienced representatives Recognizing sales opportunities and preventing the loss of existing business Desired Candidate Any Bachelor s Business degrees or equivalent experience 5 years of experience in Order Management SAP Supply Chain experience Manage full order lifecycle for high-value automotive accounts Resolve complex customer issues with minimal delivery impact Act as primary escalation point for urgent service recoveries Oversee customer service across multiple sites or countries Build strong relationships with senior and operational customer contacts Deep knowledge of all Order-to-Cash process steps Collaborate with planners logistics quality and sales to remove bottlenecks Analyze service performance data to address root causes Monitor and ensure compliance with SLAs and KPIs Mentor and coach junior CSRs and supervisors Lead continuous improvement initiatives in customer service Drive adoption of automation tools for faster accurate order processing Deliver proactive updates to customers on orders and issues Identify and mitigate potential service disruptions early Balance exceptional service delivery with cost efficiency Represent customer needs in internal decision-making forums Competencies Values Integrity Accountability Inclusion Innovation Teamwork ABOUT TE CONNECTIVITY TE Connectivity plc NYSE TEL is a global industrial technology leader creating a safer sustainable productive and connected future Our broad range of connectivity and sensor solutions enable the distribution of power signal and data to advance next-generation transportation energy networks automated factories data centers medical technology and more With more than 85 000 employees including 9 000 engineers working alongside customers in approximately 130 countries TE ensures that EVERY CONNECTION COUNTS Learn more at and on and WHAT TE CONNECTIVITY OFFERS We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs Charity Events Employee Resource Group IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process All legitimate job openings are posted exclusively on our official careers website at te com careers and all email communications from our recruitment team will come only from actual email addresses ending in te com If you receive any suspicious communications we strongly advise you not to engage or provide any personal information and to report the incident to your local authorities Across our global sites and business units we put together packages of benefits that are either supported by TE itself or provided by external service providers In principle the benefits offered can vary from site to site Location Bangalore KA IN 560076 City Bangalore State KA Country Region IN Travel Less than 10 Requisition ID 143439 Alternative Locations Function Customer Service