Senior Specialist

Company Marsh Description We are seeking a talented individual to join our Claims team at Marsh McLennan This role will be based in Mumbai This is a hybrid role that has a requirement of working at least three days a week in the office We will count on you to Lead in-depth loss assessments that ensure accurate data-driven claim evaluations for faster and more effective resolutions Act as a second-line advocate capable of progressing large complex claims with significantly less direct oversight from US-based advocates Provide strategic loss insights to the Operations team enabling timely and informed client communications Own compliance workflows including e-filing correspondence tracking and adherence to carrier and regulatory requirements Proactively manage dormant files 180 days without response reviving stalled claims through focused follow-ups Automate inefficiencies by simplifying and streamlining repetitive tasks to reclaim time for higher-impact strategic work Create and maintain a defense attorney reference database organized by jurisdiction to support legal referrals and strategic claim planning Leverage data lakes and reporting tools to generate performance dashboards KPIs and insights for ongoing monitoring and continuous improvement Conduct research on relevant topics e g market trends legal updates risk insights and present findings in a clear actionable format to support strategic decisions Create compelling insight-driven PowerPoint presentations for both internal stakeholders and external client discussions Develop executive-level summary reports with actionable insights for strategic claim reviews and decision-making Use business acumen and market awareness to navigate complex claims guide strategy and respond effectively in challenging scenarios Continuously enhance the Claim Advocacy model bringing innovation and strategic thinking to evolve our value proposition Design and manage stakeholder feedback surveys gathering insights to improve advocacy services and stakeholder satisfaction What you need to have 6-8 years of experience in the General Insurance domain across different types of claims claims lifecycle and claim data Graduate or master s in commerce or business administration or any equivalent education programme in Insurance domain MS Office proficiency Word Excel Outlook PowerPoint Strong Excel proficiency Strong verbal and written communication skills - excellent email writing skills Must be comfortable with working on new age data management tools What makes you stand out Strong persistence and follow-up skills Knowledge and experience of resolving complex claims across a variety of relevant business lines Proficient in data analytics tools with a strong ability to derive actionable insights from complex datasets Experienced in working with AI models leveraging advanced technologies to enhance decision-making processes Proven track record of collaborating with offshore colleagues fostering teamwork and driving project success across geographical boundaries Why join our team We help you be your best through professional development opportunities interesting work and supportive leaders We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being Marsh a business of Marsh McLennan NYSE MMC is the world s top insurance broker and risk advisor Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses Marsh Guy Carpenter Mercer and Oliver Wyman With annual revenue of 24 billion and more than 90 000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective For more information visit marsh com or follow on LinkedIn and X Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex gender sexual orientation or expression skin color or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week Office-based teams will identify at least one anchor day per week on which their full team will be together in person