3 Days Left Customer Service Executive

4 weeks ago

Pune, Maharashtra, India PALMONAS Full time
Job Description

Job Title: Customer Service Executive

Location: Koregaon Park, Pune

Company: Palmonas

Job Description:

We are hiring a Customer Service Executive to manage customer interactions across our D2C channels. The ideal candidate must have prior experience working with a D2C (Direct-to-Consumer) brand. Applications without D2C experience will not be considered.

Key Responsibilities:

Respond to customer queries via email, chat, calls, and social media

Handle order tracking, return/exchange, refund, and complaint resolutions

Coordinate with internal teams (warehouse, logistics, product) to resolve customer issues

Ensure timely follow-ups and maintain high customer satisfaction levels

Log all customer interactions in the CRM system and ensure accuracy

Monitor and escalate recurring issues for process improvements

Requirements:

Mandatory experience with a D2C brand (minimum 2 year)

Excellent written and verbal communication skills

Strong understanding of customer support tools (Freshdesk, Zendesk, etc.)

Problem-solving attitude and ability to work under pressure

Familiarity with platforms like Shopify, WooCommerce, etc. is a plus

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