Customer Support Role

4 weeks ago

Bangalore Karnataka, India BlackHardStone Full time

Company Tech Mahindra Ltd - Process Multilingual Support - Healthcare Project- Location Work from Office - Tech Mahindra Ltd Electronic City Phase II Bangalore Karnataka - 560100- Employment Type PermanentShifts - Rotational day shift any 9 working hours between 10 AM - 10 PM- Male employees 24 7 rotational shifts- Female employees rotational day shifts between 6 AM - 8 PM- Working Days 6 days a week with 1 rotational weekly offRequired Skills Qualifications - Strong written and verbal communication skills with a neutral Indian accent- Ability to communicate calmly professionally and diplomatically with patients and co-workers- Keen attention to detail especially for checking patient details and updating correct information- Proficient in customer service with active listening and comprehension skills- Ability to build positive relationships with patientsEducational Qualification - Degree 10 3 years diploma pass 2 HSC is the minimum qualification- Freshers are welcome if they fall within the budget grid providedTypical Duties Responsibilities - Handle inbound and outbound calls emails professionally helping patients with booking appointments or responding to queries- Speak fluently in English Hindi and at least one regional language Kannada Gujarati Marathi Assamese Bengali - Maintain excellent phone manners and demonstrate patient-centric service- Ensure 100 documentation of all interactions- Adhere to process guidelines maintain required Quality Average Handling Time AHT - Stay updated with process knowledge updates and changes- Work proactively show flexibility and take initiative- Apply knowledge of medical terminology desirable and call center CC procedures- Log in for total work hours of 9 00 hrs daily including breaks and production hours of 8 00 hrs- Be punctual and adhere to break schedulesLanguage Combination Required - English Hindi and any one regional language Kannada Gujarati Marathi Assamese Bengali Compensation CTC - Role Band English Hindi English Assamese English Bengali English Gujarati English Marathi- Agent Exp Fresher U1 2 40 000 2 80 000 2 80 000 2 80 000 2 80 000- Agent Exp 6-12 months U1 2 70 000 3 20 000 3 20 000 3 20 000 3 20 000Selection Process - Shortlisting based on profile expected salary- Interview rounds as per process requirement ref updazz com

  • Customer Support Associate

    3 hours ago

    Bengaluru, Karnataka, India Future Role Full time

    **Customer Support Specialist: - ** **Responsibilities**: - **Troubleshoot problems** by understanding the customer’s concern and offering step-by-step help or solutions. - **Provide accurate product or service information** to guide customers and prevent confusion. - **Document conversations and updates** in the system so there’s a clear record of...

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Customer Care Executive

    1 week ago

    Bengaluru, Karnataka, India Future Role Full time

    **Main Responsibilities**: - Answer customer inquiries about products and services via different communication channels. - Resolve customer complaints promptly and effectively. - Provide support with product use, technical issues, and troubleshooting. - Process orders, cancellations, and returns. - Document customer interactions and maintain detailed...

  • Customer Service Representative

    2 weeks ago

    Whitefield, Bengaluru, Karnataka, India Future Role Full time

    **DESIGNATION: CUSTOMER SUPPORT EXECUTIVE** **Gaming Process** **Required No: 15** **Skills: Eng+ Hin+ Telugu - 05** **Eng+ Telugu+ Any Regional language - 05** **Qualification: Undergraduate/ Graduate** **Salary: Upto 3.5LPA/ 24343 Take home** **Experience: Fresher/ 6Months/ 1year** **Job Types**: Full-time, Permanent, Fresher Pay: ₹10,764.50 -...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    1. **Job Title: International Customer support** 2. Quantification - PUC and Graduate (Bangalore University) 3. Pay Grade: 18K -32K take home 4. Shift Timing: Rotation shift 5. Free Transportation within 20Km 6. Language: Excellent English + Any Regional languages 7. Working days: 5 Days working 2 rotational week off. 8. Benefits: Cab for within 20 Km 9. 3...

  • Customer Care Executive

    2 days ago

    Bengaluru, Karnataka, India Future Role Full time

    Customer support executive Process name Airtel Black(premium) Languages - Excellent English(Excellent English is Mandatory)+ Hindi/Tamil/Malayalam/Marathi/Gujarati Qualification - Graduate Fresher/Experienced Shift - Rotational shifts **Salary**: Take home - 20k take home/month Timing: 7am to 11pm(male) 7am to 8pm(female) Working days 5 and 2...

  • Customer Service Executive

    2 days ago

    Bengaluru, Karnataka, India Future Role Full time

    **Flipkart - Payments ** **Customer Support - Voice Process** No.of Requirements: 100 Qualification : Any Graduate Fresher or 6+months experience Versant -4 or 5 6 Days working - 1day Rotational week off Shift - 9am to 8pm for females and 9am to 9pm for males Work from Office CTC: 20500 /- per month for fresher Take home: 15800 /- per month for...

  • Process Executive

    2 weeks ago

    Bengaluru, Karnataka, India Future Role Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Care Executive

    4 days ago

    Bengaluru, Karnataka, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Hiring Immediate Joiners** **Key Responsibilities**: - Manage customer interactions efficiently across various processes such as FKBO, Berger, PhonePe, Acer, and more. - Deliver excellent customer service in English and additional languages as required by the process. - Work in rotational shifts, adhering to the scheduled hours and rotational offs. -...

  • Customer Support Intern

    3 weeks ago

    Bangalore, Karnataka, India Changejar Technologies Private Limited Full time

    About Us Jar is India s leading Daily Saving app that helps people build strong saving habits one small step at a time Our goal is to make saving simple rewarding and truly life-changing Founded in 2021 by Misbah Ashraf and Nishchay AG Jar is a Bengaluru-based startup with one simple belief saving a little every day in 24K Digital Gold can truly transform...