Customer Support Role

4 weeks ago

Bengaluru, Karnataka, India BlackHardStone Full time

Company Tech Mahindra Ltd - Process Multilingual Support - Healthcare Project- Location Work from Office - Tech Mahindra Ltd Electronic City Phase II Bangalore Karnataka - 560100- Employment Type PermanentShifts - Rotational day shift any 9 working hours between 10 AM - 10 PM- Male employees 24 7 rotational shifts- Female employees rotational day shifts between 6 AM - 8 PM- Working Days 6 days a week with 1 rotational weekly offRequired Skills Qualifications - Strong written and verbal communication skills with a neutral Indian accent- Ability to communicate calmly professionally and diplomatically with patients and co-workers- Keen attention to detail especially for checking patient details and updating correct information- Proficient in customer service with active listening and comprehension skills- Ability to build positive relationships with patientsEducational Qualification - Degree 10 3 years diploma pass 2 HSC is the minimum qualification- Freshers are welcome if they fall within the budget grid providedTypical Duties Responsibilities - Handle inbound and outbound calls emails professionally helping patients with booking appointments or responding to queries- Speak fluently in English Hindi and at least one regional language Kannada Gujarati Marathi Assamese Bengali - Maintain excellent phone manners and demonstrate patient-centric service- Ensure 100 documentation of all interactions- Adhere to process guidelines maintain required Quality Average Handling Time AHT - Stay updated with process knowledge updates and changes- Work proactively show flexibility and take initiative- Apply knowledge of medical terminology desirable and call center CC procedures- Log in for total work hours of 9 00 hrs daily including breaks and production hours of 8 00 hrs- Be punctual and adhere to break schedulesLanguage Combination Required - English Hindi and any one regional language Kannada Gujarati Marathi Assamese Bengali Compensation CTC - Role Band English Hindi English Assamese English Bengali English Gujarati English Marathi- Agent Exp Fresher U1 2 40 000 2 80 000 2 80 000 2 80 000 2 80 000- Agent Exp 6-12 months U1 2 70 000 3 20 000 3 20 000 3 20 000 3 20 000Selection Process - Shortlisting based on profile expected salary- Interview rounds as per process requirement ref updazz com

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