Customer Support Intern

About Us Jar is India s leading Daily Saving app that helps people build strong saving habits one small step at a time Our goal is to make saving simple rewarding and truly life-changing Founded in 2021 by Misbah Ashraf and Nishchay AG Jar is a Bengaluru-based startup with one simple belief saving a little every day in 24K Digital Gold can truly transform your future Today 20 million Indians trust Jar as their saving partner With flexible saving options- Daily Weekly Monthly and Instant Saving we have made it easy for everyone to save in their own way and withdraw anytime We are one of the leaders in UPI autopay transactions crossing more than1 million transactions per day In 2023 we expanded our vision with Nek our jewelry brand crafted to bring together luxury and affordability it has since surpassed 100 crore in revenue We have a big dream of bringing Har Ghar Sona Small consistent savings are just the start We re here to walk alongside our users helping Indians secure their financial future every step of the way Backed by Tiger Global Management Arkam Ventures and WEH Ventures among others we have raised 50 million in funding In January 2025 we hit a huge milestone of becoming profitable Now we re charging ahead focused on sustainable growth and scaling impact And this is just the beginning What s the role As a Customer Support Intern you ll be the first point of contact for our users assisting them via chat voice and email resolving queries and ensuring a smooth customer experience It s a great role for someone proactive communicative and eager to learn in a fast-paced environment What will be your responsibilities Handling customer queries and providing chat voice and email support Conducting surveys with customers to understand the usage and overall experience to collect prompt and accurate feedback from customers Troubleshooting problems and seeing them through to resolution Demonstrating excellent product knowledge to enhance customer support Escalating users unresolved issues to the appropriate internal teams Excellent comprehension skills - ability to clearly understand and address customer needs appropriately What s required from you Excellent interpersonal written and oral communication skills English and Hindi language proficiency written and spoken Are available for a duration of 3 months - work from the Office Home A bachelor s degree in administration or related field Ability to use a desktop Laptop computer system Familiarity with Google Workspace an MS Office Demonstrates conflict resolution negotiation and de-escalation skills Should be a self-driven motivated and task-driven individual who can learn fast and operate with minimal support from the Manager and Lead What makes us different We re not just building a product we re shaping the future of savings in India We seek people who bring passion energy and fresh ideas to help us make that happen Experience matters but we are a potential first organisation We move fast learn from our mistakes and take bold risks to solve problems that haven t been attempted before If you re excited about working in an environment where people inspire and truly support each other you ve found the right fit What do we stand for The five values that we live by Passion At Jar we strive to create an environment where people love what they do are motivated and equipped to do their best work Equality We bring diverse skills ideas and experiences to the table supporting and challenging each other across teams to create something bigger than ourselves Growth When our people grow Jar grows We create opportunities for learning development and meaningful impact Accountability The core of our work ethic is taking ownership of our work showing initiative and having the freedom to ask questions Consistency We believe in doing the right things consistently Big change doesn t happen overnight it s built one step at a time Join us and let s build something amazing together Powered by JazzHR