IT Support Intern

2 weeks ago

Mumbai India The Souled Store Full time

Job Description About Us : The Souled Store is one India's fastest growing youth focused lifestyle brand. We started in 2013 as a homegrown Indian brand and today we are one of the largest online merchandising platforms with licenses like Disney, Warner Bros., WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of the latest youth style and fashion trends. In addition to core men and women wear apparel categories, we are also in the process of expanding to new categories and we are expanding across action figures, backpacks and collectibles and are scaling in footwear and kidswear Although we are primarily an online brand, we've expanded in the offline retail space as well and have 40 stores across India with plans for expansion pan India. The Souled Store was born out of the idea of loving what you do, from the soul. We believe that people do their best work when they love what they do. There are too many Monday mornings and you can't go dreading every single one of them. Over the years, we have built a strong team of like-minded people that work smart, own their work and think like leaders. If you identify with what we do and are interested in being a part of an aggressively growing brand, we would love to have you on board. Position Overview: The IT Support Intern will play a key role in ensuring smooth day-to-day technical operations across all departments. This role provides hands-on exposure to troubleshooting hardware, software and network issues in a dynamic, multi-location retail setup. The intern will assist in system setups, configurations, and connectivity support while collaborating with the IT team to maintain infrastructure efficiency and enhance user experience. Key Responsibilities: Provide technical support for hardware, software and network issues. Configure and maintain laptops, desktops and mobile devices. Assist in setup and monitoring of routers, Wi-Fi access points and firewalls. Maintain IT inventory and documentation. Support the IT team in regular system updates and troubleshooting. Qualifications: Pursuing or recently completed a degree in IT, Computer Science or a related field Basic understanding of networking and operating systems Strong analytical and communication skills Passion for technology and willingness to learn Requirements: Basic understanding of networking, hardware and operating systems (Windows/macOS). Familiarity with Wi-Fi setup, routers and basic troubleshooting. Strong problem-solving and communication skills. Eagerness to learn and adapt quickly.

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