Operations Associate

4 weeks ago

Surat India Bastion Research Full time

Job Description What You'll Do You will be the operational backbone of our businessensuring systems, processes, and client interactions run smoothly. Your key responsibilities will include: Website & Digital Maintenance Keep our website up-to-date (content updates, new pages, images, links, plugin upgrades, bug fixes) Coordinate with vendors or developers if technical issues arise Ensure site performance, monitor uptime, backups, and security checks Compliance, Contracts & Financial Ops Prepare, manage, and store client agreements / NDAs / contracts Issue invoices, track payments, and perform reconciliation Maintain accurate client records, databases, and documentation Help with billing cycles, reminders, follow-ups, and escalations Research / Report Repository Management Monitor for new Initiating Coverage / similar reports from firms or analysts Download, catalogue, and maintain a repository (with metadata, tags, versioning) Ensure accessibility, version control, and archival of older reports Marketing / Campaign Ops (Mailchimp / Email tools) Manage and operate Mailchimp (or equivalent email-marketing platform) Design, schedule, and dispatch marketing / newsletter campaigns Monitor open, click, bounce metrics; maintain and segment mailing lists Clean lists, manage unsubscribes, ensure compliance with email laws / opt-in rules General Operational Tasks Support ad hoc admin or operations work relevant to our business Streamline and document internal workflows, Standard Operating Procedures (SOPs) Coordinate with other teams (research, sales, tech) to ensure smooth handoffs Generate periodic status reports, dashboards or trackers for management What We're Looking For - 0 to 1 years of experience in an operations / administrative / business support role - Strong organizational skills, attention to detail, and ability to manage multiple tasks - Good verbal & written communication skills - Basic comfort with web tools, CMS (WordPress or similar), email marketing tools like Mailchimp - Basic understanding of invoicing, record keeping, and reconciliation - Ability to work independently, take ownership, and push tasks to closure - Familiarity with version control, digital file organization, and repository management - Analytical mindset: you spot issues, suggest improvements - Sense of urgency and reliability - (Bonus) Experience working in fintech, research, publishing, or knowledge services. What You'll Get - Exposure to a high-growth, intellectually rigorous business - Opportunity to work across domains (ops, tech, marketing, research) - Mentorship and continuous learning - Potential for career growth as the operations function scales - Competitive salary and benefits (to be discussed)

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