▷ Urgent Search: Assistant Manager
4 weeks ago
About Our Client Our client is a prominent player in the rapidly evolving Internet Service Provider sector in India With a strong commitment to delivering high-speed broadband services the company has established a significant market presence and is continuously expanding its customer base - Assistant Manager - CCNR- Location Hyderabad- Experience 5 years of Relevant Experience in Customer Support and Retention- Qualification Graduation - Role Type Team LeadAbout the role The CCNR Team Leader will oversee a team responsible for managing customer complaints network-related issues and ensuring timely resolution to enhance customer satisfaction This role requires excellent leadership problem-solving and communication skills to meet organizational objectives Key ResponsibilitiesCustomer Retention - Responsible for managing customer retention for the assigned circle - Ensure end-to-end lifecycle management of customers in the network - Monitor and control involuntary and voluntary churn to remain within AOP Annual Operating Plan - Drive customer retention strategies across all customer touchpoints Team Management - Lead and mentor a team of CCNR executives of 15 - Allocate tasks and ensure efficient handling of customer complaints and network issues - Monitor team performance and ensure adherence to SLAs Service Level Agreements Customer Complaint Resolution - Oversee the resolution of customer complaints related to network performance and connectivity - Escalate unresolved issues to higher management or technical teams as necessary - Conduct root cause analysis to prevent recurring complaints Network Coordination - Collaborate with the network operations and engineering teams for technical issue resolution - Monitor network outages and ensure prompt updates to customers Reporting Documentation - Maintain accurate logs of complaints resolutions and escalations - Prepare weekly monthly reports on complaint trends resolution time and team performance Process Management Improvement - Identify process inefficiencies and propose solutions for better complaint handling - Stay updated on the latest tools and technologies to improve team productivity Customer Focus - Develop strategies to improve customer satisfaction scores - Ensure proactive communication with customers regarding network issues and resolutions - Goal Accountability Take ownership of targets coordinate with cross-functional teams to resolve issues and ensure timely delivery - Communication Handle escalations effectively and maintain strong communication with cross-functional teams - Market Adaptability Stay updated on market trends and adapt strategies accordingly - Data Analysis Provide actionable insights from data and recommend solutions for continuous improvement - Communication Handle escalations effectively and maintain strong communication with cross-functional teams ref updazz com
-
Hyderabad, Telangana, India MSD Full timeVault Quality DevOps - Perform technical analysis regression automation testing Required Skills Asset Management Benefits Management Management System Development Product Management Requirements Management Stakeholder Relationship Management Strategic Planning System Designs Preferred Skills Current Employees apply Current Contingent Workers apply Secondary...
-
Assistant Human Resources Manager
2 days ago
Hyderabad, Telangana, India Harmony United Psychiatric Care Full timeJob Title Assistant Human Resource Manager Location Hyderabad Telangana Company Harmony United Medsolutions Pvt Ltd About Us Harmony United Medsolutions Pvt Ltd HUMS is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry We at HUMS take pride in being a reliable partner as a Healthcare Management Company With nine years of...
-
Search Engine Optimization
7 days ago
Hyderabad, Telangana, India walls asia architects and engineers Full timeLooking for a passionate person who can build and lead a team. - Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities - Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages - Provide recommendations and execute strategies...
-
▷ Urgent Search! Assistant Technical Manager
3 weeks ago
Hyderabad, Telangana, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...
-
(Urgent Search) Technical Recruiter
3 weeks ago
Hyderabad, India American Unit, Inc Full timeLocation : Hyderabad Position : Sr. US IT recruiter - State Clients Experience : 3 - 5 years Job Description: - Excellent sourcing, screening and negotiation skills. - Strong work experience on State Clients requirements. - Proficient with job boards, posting, sourcing, searching skills. - Ability to utilize various facilities of ATS for search of...
-
Hyderabad, Telangana, India MSD Full timeR3 Sr Specialist Senior ITAM SAM Operational Manager for Software Asset Management The Opportunity Based in Hyderabad join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity forward momentum and an inspiring mission to achieve new milestones in global healthcare Be part of an organisation...
-
Hyderabad, Telangana, India MSD Full timeCurrent Employees apply Current Contingent Workers apply Secondary Language s The Opportunity Based in Hyderabad join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity forward momentum and an inspiring mission to achieve new milestones in global healthcare Be part of an organization driven by...
-
▷ Urgent Search! Migration Manager
3 weeks ago
Hyderabad, Telangana, India Techwave Full timeTechwave we are always in an exercise to foster a culture of growth and inclusivity We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life People are at the core of everything we do Join us Who are we Techwave is a leading global IT and engineering services and...
-
▷ Urgent Search: Administrative Assistant
4 weeks ago
Hyderabad, Telangana, India Colorifix Limited Full timeCompany is a biotechnology company that aims to bring a novel sustainable and environmentally friendly process to the textile dyeing industry by eliminating the use of hazardous chemicals as well as allowing for large savings in water and energy use Colorifix has been recognised by winning awards in both synthetic biology and fashion with full information...
-
Legal Manager
2 days ago
Hyderabad, Telangana Secunderabad, Telangana, India V-Konnect Associates Full timeScrutiny and approval for title search reports Advising business on an acceptance of title search report property for creation of mortgage security and any other assistance that may be required related to any other products Co-ordinate and interact with the external lawyers for investigation of the title of the property and discuss the issues of the title...
