▷ Urgent Search: Assistant Manager
3 days ago
About Our Client Our client is a prominent player in the rapidly evolving Internet Service Provider sector in India With a strong commitment to delivering high-speed broadband services the company has established a significant market presence and is continuously expanding its customer base - Assistant Manager - CCNR- Location Hyderabad- Experience 5 years of Relevant Experience in Customer Support and Retention- Qualification Graduation - Role Type Team LeadAbout the role The CCNR Team Leader will oversee a team responsible for managing customer complaints network-related issues and ensuring timely resolution to enhance customer satisfaction This role requires excellent leadership problem-solving and communication skills to meet organizational objectives Key ResponsibilitiesCustomer Retention - Responsible for managing customer retention for the assigned circle - Ensure end-to-end lifecycle management of customers in the network - Monitor and control involuntary and voluntary churn to remain within AOP Annual Operating Plan - Drive customer retention strategies across all customer touchpoints Team Management - Lead and mentor a team of CCNR executives of 15 - Allocate tasks and ensure efficient handling of customer complaints and network issues - Monitor team performance and ensure adherence to SLAs Service Level Agreements Customer Complaint Resolution - Oversee the resolution of customer complaints related to network performance and connectivity - Escalate unresolved issues to higher management or technical teams as necessary - Conduct root cause analysis to prevent recurring complaints Network Coordination - Collaborate with the network operations and engineering teams for technical issue resolution - Monitor network outages and ensure prompt updates to customers Reporting Documentation - Maintain accurate logs of complaints resolutions and escalations - Prepare weekly monthly reports on complaint trends resolution time and team performance Process Management Improvement - Identify process inefficiencies and propose solutions for better complaint handling - Stay updated on the latest tools and technologies to improve team productivity Customer Focus - Develop strategies to improve customer satisfaction scores - Ensure proactive communication with customers regarding network issues and resolutions - Goal Accountability Take ownership of targets coordinate with cross-functional teams to resolve issues and ensure timely delivery - Communication Handle escalations effectively and maintain strong communication with cross-functional teams - Market Adaptability Stay updated on market trends and adapt strategies accordingly - Data Analysis Provide actionable insights from data and recommend solutions for continuous improvement - Communication Handle escalations effectively and maintain strong communication with cross-functional teams ref updazz com
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Hyderabad, Telangana, India MSD Full timeManager Cybersecurity Engineering Cloud and App Security The Opportunity Based in Hyderabad join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity forward momentum and an inspiring mission to achieve new milestones in global healthcare Be part of an organisation driven by digital technology...
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Associate Manager
2 weeks ago
Hyderabad, Telangana, India MSD Full timeAssociate Manager - PowerApps and Appian The Opportunity Based in Hyderabad join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity forward momentum and an inspiring mission to achieve new milestones in global healthcare Be part of an organisation driven by digital technology and data-backed...
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Hyderabad, Telangana, India MSD Full timeAssociate Specialist Cybersecurity Operations The Opportunity Based in Hyderabad join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity forward momentum and an inspiring mission to achieve new milestones in global healthcare Be part of an organisation driven by digital technology and...
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Software Engineer
2 weeks ago
Hyderabad, Telangana, India CIEL HR Full timeHii candidate Please go through the below details and acknowledge this email to confirm your interest to apply for this position Role software Engineer Shift Indian standard shift WFH WFO Hybrid Work location Hyderabad Duration 6 months to 1 year Experience 5 yrs experience as General-Purpose software engineering with strong development...
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Assistant Manager
2 weeks ago
Hyderabad, Telangana, India Alter Domus Full timeABOUT US We are Alter Domus Meaning The Other House in Latin Alter Domus is proud to be home to 85 of the top 30 asset managers in the alternatives industry and more than 5 000 professionals across 23 countries With a deep understanding of what it takes to succeed in alternatives we believe in being different Invest yourself in the alternative ...
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Urgent Search: Trainee
4 weeks ago
Hyderabad, Telangana, India Yash Technologies Private Limited Full timeJob DescriptionJob Description :YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our...
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Hotel Assistant
1 week ago
Hyderabad, Telangana, India Nipoon Services Full timeUrgently, we are hiring **Hotel Assistant with Hotel background **positions **No. of Vacancy**:01 **Experience**:1-3 years of experience in Front office activities in hotel background. **Salary**: 20-22k (Based on experience) **Location**:Shamirpet, Turkapally **Staying near to work locations preferable - Alwal, Bowen Pally, Turkapally, Genom valley,...
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Hyderabad, India Lorhan IT Full timeAbout LORHAN IT SERVICES: Lorhan IT Services was founded by acquiring Zensar Technologies’ India, Middle East, and Australia business. Lorhan has deep expertise and a large clientele (80+ active clients) with more than a decade of relationships in developing and delivering SAP, Custom Application Development, and Digital Transformation services in the life...
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Hyderabad, Telangana, India MSD Full timeThe Opportunity Based in Hyderabad join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity forward momentum and an inspiring mission to achieve new milestones in global healthcare Be part of an organisation driven by digital technology and data-backed approaches that support a diversified...
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Assistant Manager
2 weeks ago
Hyderabad, India Selective Global Search Full timeTitle: Assistant Manager / Deputy Manager Electrical Operations (Energy Auditing) Location: Hyderabad Introduction Drive Operational Excellence with Energy Innovation Join a leading name in Indias plastic packaging industry as an Assistant Manager / Deputy Manager Electrical Operations (Energy Auditing). This is your chance to make a meaningful impact by...
