15h Left Tele Collections Executive

5 days ago


Thāne, Maharashtra, India Sun Life Full time
Job Description

- Make outbound calls to customers for collections and follow-ups on overdue payments.
- Maintain accurate records of customer interactions, payments, and promises to pay.
- Handle customer queries efficiently and professionally.
- Work towards achieving daily, weekly, and monthly collection targets.
- Ensure compliance with company policies and regulatory requirements (DRA certification or in progress).

Preferred candidate profile

- Minimum 6 months experiencein tele-calling (collections or related roles preferred).
- DRA (Debt Recovery Agent) certifiedor trained and ready to appear for certification.
- Strong communication and interpersonal skills.
- Ability to handle difficult conversations and negotiate effectively.
- Familiarity with basic computer applications and CRM tools (preferred).

Location Preference:

- Candidates residing inCentral LineorWestern Line (Mira Road, Bhayandar, Borivali)are preferred for ease of commute.
- Bus pick-and-drop facility provided from Thane Station to office.

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