Program Manager

We re enhancing the way we live and work by intelligently connecting energy systems buildings and industries Smart infrastructure from Siemens makes the world a more connected and caring place - where resources are valued where impact on the world is considered where sustainable energy is delivered reliably and efficiently It provides the flexible infrastructure to allow society to evolve and respond to changing conditions Technology and the ingenuity of people come together to be at one with our environments and to care for our world We do this from the macro to the micro level from physical products components and systems to connected cloud-based digital offerings and services Siemens offers a broad portfolio of grid control and automation low- and medium-voltage power distribution switching and control and building automation fire safety and security HVAC control and energy solutions Position Details Position - Project Management Office Program Manager - Service Job Purpose The Program Manager is responsible for executing strategic and operational excellence across the service organization to meet or exceed defined KPIs This role ensures the deployment of global service portfolios and processes to deliver exceptional customer experiences improve satisfaction and achieve sustainable growth Central to this is driving digital transformation increasing operational efficiency and maximizing the use of technology platforms in service delivery This role requires a high degree of self-organization and a clear bias toward execution delivering practical actionable frameworks rather than abstract models Experience with Agile methodologies e g Scrum and a strong software-oriented mindset will be valuable in driving productivity streamlining initiatives and managing complex digital service programs Creating an environment of execution is the target Responsibilities 1 Operational Efficiency KPI Delivery Lead the service operations team to achieve or surpass all established Service KPIs response time resolution time customer satisfaction etc Identify and implement efficiencies across service workflows to improve productivity quality and cost-effectiveness Review operational scorecards and benchmark performance to industry and internal best practices 2 Implementation of Global Service Portfolio Build a comprehensive framework to sell deploy and operate global digital services Define clear roles establish interfaces and challenge existing local procedures to streamline execution Monitor service delivery quality and ensure alignment with global standards processes and tools Promote best practices and continuously improve service offerings to meet evolving customer needs 3 Strategy Execution Performance Management Drive global and regional service strategies focused on market leadership long-term sustainable growth and advancing the organization s vision to become the world s leading provider of digital services for buildings Lead performance reviews define corrective actions and ensure accountability for target achievement Measure and report progress on strategic KPIs and support regional leadership with data-driven insights 4 Digital Transformation Tools Adoption Drive adoption of digital tools and platforms across the service organization to enhance transparency efficiency and customer experience Lead initiatives that transition operations from traditional onsite support to predictive and remote digital service models Identify process automation opportunities and champion digital workflows to reduce operational costs and improve margin 5 Customer-Centric Service Excellence Build and maintain a high-performing service team focused on delivering value and enabling customer success Monitor customer feedback and satisfaction metrics drive initiatives to improve Net Promoter Score NPS and first-time fix rate Ensure effective escalation and resolution mechanisms to maintain high service levels and customer trust 6 Team Leadership Development Foster cross-functional collaboration in a matrixed organization break silos and create shared ownership for delivery Develop coach and empower service managers and teams to build strong local execution capabilities Promote a culture of continuous improvement accountability collaboration and digital-first thinking Align team skill development to the evolving portfolio technology platforms and customer expectations Qualifications and experience Bachelor s or Master s degree in Engineering Business Administration or related field from reputed organization 10 years of experience in service delivery operations or customer success preferably in Building Technologies Smart Infrastructure or Digital Services sectors Proven leadership experience in managing large distributed service teams Demonstrated success in implementing global strategies and standardizing service operations Experience with Agile methodologies e g Scrum program increments sprints and iterative delivery frameworks Experience implementing global strategies and standardizing service operations Knowledge of statutory compliances w r t Site establishment EHS Quality PMP or PMI highly desired Strong Budget cost and profitability management capabilities Demonstrated leadership ability to establish and manage a highperformance team Willingness to travel This role is based in Kalwa where you ll get the chance to work with teams impacting entire cities countries - and the shape of things to come Make your mark in our exciting world of Siemens We re Siemens A collection of over 379 000 minds building the future one day at a time in over 200 countries We re dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender LGBTQ Abilities Ethnicity All employment decisions at Siemens are based on qualifications merit and business need Bring your curiosity and imagination and help us shape tomorrow Find out more about Smart Infrastructure at https new 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